Senior National Accounts Director — Remote

OPENLANE; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

OPENLANE is seeking a National Account Director to lead the relationship with commercial sellers nationwide. You will focus on retaining high-value clients, expanding consignment and sales volume, and driving revenue growth through service penetration.

You will partner with Sales, Operations, Product and regional teams, translating strategy into executable plans and using data-driven insights to guide client decisions.

Qualifications

• 5+ years in a corporate commercial environment with customer success or enterprise account delivery.
• Proven ability to manage cross-functional projects and operational delivery.
• Experience working with national or large regional client portfolios.

Responsibilities

• Strategic Account Leadership & Client Partnership — build relationships with key stakeholders and act as trusted advisor.
• Client Value Delivery, Reporting & Business Reviews — forecast metrics and report on KPIs for clients and internal teams.
• Operational Alignment, SLA Management & Issue Resolution — ensure SLAs are met and escalations are handled.
• Contract, Fee & Volume Ownership — own contract and revenue management, and volume forecasting.

Skills

Operational Excellence

Problem Solving

Collaboration

Data-Driven

Matrix Leadership

Cross-Functional Leadership

Portfolio Delivery

Program Influence

Performance Metrics

Data Analytics

Executive Reporting

Education

Bachelor’s degree in Business Administration or Operations Management

Job description

OPENLANE is seeking a National Account Director to lead the relationship with commercial sellers nationwide. You will focus on retaining high-value clients, expanding consignment and sales volume, and driving revenue growth through service penetration.

You will partner with Sales, Operations, Product and regional teams, translating strategy into executable plans and using data-driven insights to guide client decisions.