Hybrid MuleSoft Customer Success Manager

Leadout Capital; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Office-flexible schedule

Growth opportunities

Job summary

Leadout Capital is seeking a Customer Success Manager to drive value realization for high-value customers using the Signature Success Plan. You will act as a trusted advisor, guiding integrations, adoption, and ROI across complex enterprise environments.

You’ll manage executive relationships, orchestrate adoption roadmaps, and identify expansion opportunities while collaborating with product and sales to deliver measurable outcomes and long-term customer success.

Qualifications

• 5+ years in Customer Success or SaaS, with enterprise accounts.
• Experience aligning technology with business outcomes.
• Ability to influence executive stakeholders and drive ROI.
• Strong knowledge of integration patterns and API-led connectivity.

Responsibilities

• Serve as single point of accountability for value realization and expansion.
• Partner with customers during implementation to ensure adoption and ROI.
• Drive platform adoption, API usage, and automation aligned to goals.
• Demonstrate quantified business impact and ROI to executives.
• Manage executive relationships with CIOs/CTOs and cross-functional teams.
• Identify new use cases and expansion opportunities within accounts.
• Remove blockers, mitigate risk, and accelerate time-to-value.
• Collaborate with Sales to secure renewals and upsell opportunities.

Skills

Customer Success

SaaS platforms

Enterprise accounts

Relationship building

ROI focus

Tools

MuleSoft

iPaaS

Job description

Leadout Capital is seeking a Customer Success Manager to drive value realization for high-value customers using the Signature Success Plan. You will act as a trusted advisor, guiding integrations, adoption, and ROI across complex enterprise environments.

You’ll manage executive relationships, orchestrate adoption roadmaps, and identify expansion opportunities while collaborating with product and sales to deliver measurable outcomes and long-term customer success.