Hybrid IT Support Analyst — Remote/Onsite

Flexstaf IT; Toronto; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Flexstaf IT is seeking an entry-level to mid-level IT Help Desk professional to support desktop and mobile productivity tools and end-user connectivity for local and remote users in Ontario. Your role includes rolling out new technology, troubleshooting hardware, and applying security patches across workstations and devices.

The ideal candidate has 1–2 years in help desk, strong troubleshooting, and a diploma or degree in a technical field; Microsoft certifications are a plus.

Qualifications

• 1–2 years of 1st level help desk and customer service experience.
• Advanced knowledge of desktop/mobile productivity tools (MS Office, OS, browsers).
• Knowledge of networking protocols (LAN/Wireless, TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-solving skills.
• Experience with security patches and updates on OS/applications and security software.
• Post-secondary diploma/certificate in a technical field or bachelor’s in CS; Microsoft certifications preferred.

Responsibilities

• Provide technical support for desktop and mobile productivity tools and end user connectivity for local and remote users.
• Assist with rollouts and troubleshooting of new technology incl. PC hardware, mobile devices, printers, networking and workstation configurations.
• Apply security patches and updates on OS and applications on workstations and endpoints.
• Perform moves, asset refresh, install/de-install, re-image, evaluation, and testing tasks.
• Develop, maintain and update knowledge base documentation for supported systems.

Skills

1st level help desk

Customer service

Office productivity tools

Networking basics

Troubleshooting

Communication

Education

Technical college certificate or diploma OR Bachelor's in CS

Tools

Intune

Deskpro

Lansweeper

Job description

Flexstaf IT is seeking an entry-level to mid-level IT Help Desk professional to support desktop and mobile productivity tools and end-user connectivity for local and remote users in Ontario. Your role includes rolling out new technology, troubleshooting hardware, and applying security patches across workstations and devices.

The ideal candidate has 1–2 years in help desk, strong troubleshooting, and a diploma or degree in a technical field; Microsoft certifications are a plus.