Hybrid Instructional Designer — LMS & Learning Impact

Specsavers Norge; Burnaby; Hybrid; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Quarterly bonus

Profit sharing

Benefits

RRSP matching

Healthcare Spending Account

Mental health support

Wellbeing program

On-site gym

Free parking

Team events

Job summary

Specsavers is seeking an experienced Instructional Designer to design and maintain engaging digital learning for our store teams in Burnaby. You will lead content development using Articulate Rise, Storyline, and Vyond, create job aids, and ensure accessibility aligned with business goals.

You’ll act as LearnAmp LMS expert, manage course data, support deployment, and deliver dashboards to leaders. A strong background in adult learning, analytics, and collaboration with Retail Ops and HR is

Qualifications

• 5+ years of experience in learning and development, instructional design or eLearning development, ideally within a retail or customer-focused environment.
• Advanced experience with e-learning authoring tools and video animation platforms, Microsoft Suite and related digital learning tools.
• Strong understanding of adult learning principles and a systems approach to training.
• Experience creating a wide variety of learning solutions including eLearning, facilitated materials, videos, guides and webinars.
• Strong analytical, reporting and Excel skills with the ability to interpret learning data and provide insights.
• Excellent communication, presentation and stakeholder management skills.
• Ability to manage competing priorities within a fast-paced and evolving environment.
• Adaptable, collaborative and committed to delivering high-quality learning experiences.

Responsibilities

• Design, develop and maintain engaging digital learning solutions using Articulate Rise, Storyline, Vyond and other authoring tools.
• Create job aids, guides, reference materials, videos and microlearning resources that grow learner capability.
• Ensure all learning content is accessible, inclusive, engaging and aligned with business needs.
• Partner with Retail Operations, HR, Clinical and business stakeholders to identify learning needs and capability gaps.
• Support the ongoing enhancement of learning programs and resources across the retail learning journey.
• Evaluate learning effectiveness and continuously refine content to improve learner outcomes and business impact.
• Act as the LearnAmp (LMS) subject matter expert and system administrator.
• Manage course uploads, pathways, permissions, configurations and learning records.
• Provide user support, troubleshoot issues and partner with vendors on enhancements and upgrades.
• Support the deployment and adoption of learning solutions across store teams and stakeholders.
• Develop and maintain dashboards, reports and scorecards for leaders and stakeholders.
• Analyse completion, compliance, engagement, assessment and capability data.
• Measure and communicate the effectiveness of learning initiatives using actionable insights.
• Lead testing, feature implementation and continuous improvement activities within learning technologies.
• Build strong relationships across Retail Operations, HR, Clinical and other functions.
• Provide guidance on LearnAmp functionality, reporting and learning best practices.
• Promote a One Team approach to Retail Team Member Development and support organisational learning objectives.

Skills

Instructional design

eLearning development

Articulate Rise

Storyline

Vyond

LearnAmp LMS

Data analytics

Microsoft Excel

Stakeholder management

Video creation

Tools

Articulate Rise

Storyline

Vyond

LearnAmp LMS

Microsoft Excel

Job description

Specsavers is seeking an experienced Instructional Designer to design and maintain engaging digital learning for our store teams in Burnaby. You will lead content development using Articulate Rise, Storyline, and Vyond, create job aids, and ensure accessibility aligned with business goals.

You’ll act as LearnAmp LMS expert, manage course data, support deployment, and deliver dashboards to leaders. A strong background in adult learning, analytics, and collaboration with Retail Ops and HR is