Instructional Designer

Specsavers; Burnaby; Hybrid; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Vacation & volunteer day

Birthday day off & eyecare voucher

Health & dental benefits

RRSP matching

Healthcare Spending Account

Mental health support

Job summary

Specsavers is seeking an experienced Instructional Designer to design and improve learning solutions for our store teams. You will lead content development, ensure accessibility, and partner with Retail Operations, HR and Clinical teams to close capability gaps.

The role emphasizes learning systems administration, reporting, and continuous improvement across the retail learning journey, with a hybrid work model and competitive compensation.

Qualifications

• 5+ years of experience in learning and development, instructional design or eLearning development.
• Advanced experience with e-learning authoring tools and video animation platforms.
• Strong understanding of adult learning principles and a systems approach to training.
• Experience creating a wide variety of learning solutions including eLearning, facilitated materials, videos, guides and webinars.
• Strong analytical, reporting and Excel skills with the ability to interpret learning data and provide insights.

Responsibilities

• Design, develop and maintain engaging digital learning solutions using Articulate Rise, Storyline, Vyond and other authoring tools.
• Create job aids, guides, reference materials, videos and microlearning resources that grow learner capability.
• Ensure all learning content is accessible, inclusive, engaging and aligned with business needs.
• Partner with Retail Operations, HR, Clinical and business stakeholders to identify learning needs and capability gaps.
• Support the ongoing enhancement of learning programs and resources across the retail learning journey.
• Evaluate learning effectiveness and continuously refine content to improve learner outcomes and business impact.
• Act as the LearnAmp (LMS) subject matter expert and system administrator.
• Manage course uploads, pathways, permissions, configurations and learning records.
• Provide user support, troubleshoot issues and partner with vendors on enhancements and upgrades.
• Support the deployment and adoption of learning solutions across store teams and stakeholders.
• Develop and maintain dashboards, reports and scorecards for leaders and stakeholders.
• Analyse completion, compliance, engagement, assessment and capability data.
• Measure and communicate the effectiveness of learning initiatives using actionable insights.
• Lead testing, feature implementation and continuous improvement activities within learning technologies.
• Build strong relationships across Retail Operations, HR, Clinical and other functions.
• Provide guidance on LearnAmp functionality, reporting and learning best practices.

Skills

Learning strategy

Adult learning

Analytics & reporting

Communication

Tools

Articulate Rise

Storyline

Vyond

Job description

Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

The Instructional Designer is responsible for designing, developing, maintaining and continuously improving learning solutions and learning technology experiences that build capability for our store teams. This role combines instructional design expertise, learning systems administration, reporting and stakeholder partnership to deliver measurable learning outcomes.

Key Responsibilities

Learning Content Design & Development

• Design, develop and maintain engaging digital learning solutions using Articulate Rise, Storyline, Vyond and other authoring tools.
• Create job aids, guides, reference materials, videos and microlearning resources that grow learner capability.
• Ensure all learning content is accessible, inclusive, engaging and aligned with business needs.

Curriculum Ownership & Relevance

• Partner with Retail Operations, HR, Clinical and business stakeholders to identify learning needs and capability gaps.
• Support the ongoing enhancement of learning programs and resources across the retail learning journey.
• Evaluate learning effectiveness and continuously refine content to improve learner outcomes and business impact.

Learning Systems, Delivery & Adoption

• Act as the LearnAmp (LMS) subject matter expert and system administrator.
• Manage course uploads, pathways, permissions, configurations and learning records.
• Provide user support, troubleshoot issues and partner with vendors on enhancements and upgrades.
• Support the deployment and adoption of learning solutions across store teams and stakeholders.

Measurement, Reporting & Continuous Improvement

• Develop and maintain dashboards, reports and scorecards for leaders and stakeholders.
• Analyse completion, compliance, engagement, assessment and capability data.
• Measure and communicate the effectiveness of learning initiatives using actionable insights.
• Lead testing, feature implementation and continuous improvement activities within learning technologies.

Collaboration & Stakeholder Partnership

• Build strong relationships across Retail Operations, HR, Clinical and other functions.
• Provide guidance on LearnAmp functionality, reporting and learning best practices.
• Promote a One Team approach to Retail Team Member Development and support organisational learning objectives.

What We’re Looking For

• 5+ years of experience in learning and development, instructional design or eLearning development, ideally within a retail or customer-focused environment.
• Advanced experience with e-learning authoring tools and video animation platforms, Microsoft Suite and related digital learning tools.
• Strong understanding of adult learning principles and a systems approach to training.
• Experience creating a wide variety of learning solutions including eLearning, facilitated materials, videos, guides and webinars.
• Strong analytical, reporting and Excel skills with the ability to interpret learning data and provide insights.
• Excellent communication, presentation and stakeholder management skills.
• Ability to manage competing priorities within a fast-paced and evolving environment.
• Adaptable, collaborative and committed to delivering high-quality learning experiences.

Compensation: $85,000 - $95,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies’ Benefits

• 4 weeks of vacation and 1 paid volunteer day per year
• 1 extra paid day off plus an eyecare voucher to celebrate your birthday.
• Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
• Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
• Quarterly bonuses, based on your performance.
• Annual Profit Share program to recognize your part in Specsavers’ success.
• Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea.
• On‑site wellness offerings in-office, including RMT and yoga sessions.
• Team and company social events, including holiday and annual celebrations.

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver on our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [e-mail] . We will work with you to meet your needs and ensure a fair and equitable experience.