Hybrid: Experienced Commercial Property Claims Adjuster

Aviva Canada; Markham; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid flexible work model

Bonus eligibility

Retirement savings

Health benefits

Career development opportunities

Job summary

Aviva Canada in Markham is seeking an Experienced Commercial Claims Adjuster for its Commercial - Property team. You will settle predominantly commercial property claims (90% commercial | 10% personal lines) via phone with emphasis on quality and service.

You’ll work with premiere vendors to quantify loss and apply cost-saving guidelines without compromising service. Responsibilities include data accuracy, review of policy facts, and timely communication with customers, brokers, and internal

Qualifications

• 3+ years of property claims experience and strong customer focus.
• Experience handling first-party commercial claims including building/tenant, business income, stock, cargo, and equipment.
• Willingness to pursue CIP licensing; CIP/FCIP preferred.
• Ability to work in a fast-paced environment and manage multiple stakeholders.
• Excellent oral and written communication skills.

Responsibilities

• Support claims demand via phone and text lines with focus on quality.
• Investigate and negotiate commercial property claims per procedures.
• Confirm coverage and compile FNOL information for incoming claims.
• Provide expert guidance to customers, peers, and stakeholders.
• Ensure data accuracy and process payments to vendors and insureds.
• Review facts, policy and reports to assess claim value and negotiate settlements.
• Advise customers on claim status and deliver prompt service.
• Create correspondence including Critical Path, Proof of Loss, and reservation letters.

Skills

Customer service mindset

Communication skills

Problem solving

Ability to work in fast-paced env

Team collaboration

Education

CIP or FCIP designations preferred

Tools

Excel

Word

PowerPoint

Outlook

Guidewire

Job description

Aviva Canada in Markham is seeking an Experienced Commercial Claims Adjuster for its Commercial - Property team. You will settle predominantly commercial property claims (90% commercial | 10% personal lines) via phone with emphasis on quality and service.

You’ll work with premiere vendors to quantify loss and apply cost-saving guidelines without compromising service. Responsibilities include data accuracy, review of policy facts, and timely communication with customers, brokers, and internal