Commercial Property Claims Adjuster

Aviva plc; Oakville; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid flexible work model

Competitive vacation package

Health benefits

Career development opportunities

Volunteer opportunities

Job summary

Aviva Canada is hiring Experienced Commercial Claims Adjusters for our Commercial - Property team. You will settle predominantly commercial property claims (90% commercial | 10% personal lines) via phone with strong focus on quality and customer service.

You’ll support demand through phone/text, negotiate claims, confirm coverage, advise customers, ensure data accuracy, and review case law to determine liability. Hybrid work model and career development opportunities are offered.

Qualifications

• 3+ years of property claims experience.
• 1 year minimum handling first-party commercial claims.
• Customer-focused mindset with timely, fair claims service.
• CIP or FCIP and other industry designations preferred.
• Willing to pursue CIP for provincial licensing.
• Proficient with Excel, Word, PowerPoint, Outlook, Guidewire.
• Strong communication skills, both written and spoken.

Responsibilities

• Support claims demand via phone and text line.
• Investigate and negotiate commercial property claims.
• Confirm coverage and compile FNOL information.
• Advise customers and stakeholders on claim status.
• Ensure data accuracy and payments to vendors and insureds.
• Review case law to determine liability.
• Adhere to attendance policies.

Skills

Property claims

Customer service

Communication skills

Critical thinking

Problem solving

Education

CIP/FCIP designation

Tools

Guidewire

Excel

Word

PowerPoint

Outlook

Job description

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity We currently have some exciting roles for Experienced Commercial Claims Adjusters for our Commercial - Property team. You will be responsible for claim settlement of predominately commercial property claims (90% commercial | 10% personal lines) via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

What you’ll do:

• Support our claims customer demand through a phone and text line environment
• Investigate and negotiate various Commercial Property Claims in accordance with Aviva's claim procedures and guidelines.
• Responsible for confirming coverage and compiling FNOL information for incoming claims.
• Stand as an expert and provide in-depth commercial claims guidance/advice to customers, peers and other stakeholders
• Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.
• Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly.
• Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.
• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
• Responsible for recognizing questionable claims, subrogation and risk opportunities.
• Also responsible for reviewing case law to determine liability.
• Meets Property team performance expectations that are set individually and contributes to team success.
• Adheres to and supports policies surrounding attendance

What you’ll bring:

• 3+ Years of property claims experience
• Minimum of 1 Year experience handling first-party commercial claims including but limited to building owner/tenant, business income , stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries
• A customer focused mindset with a strong commitment to delivering timely, fair, and professional claims service.
• CIP or FCIP and other industry designations preferred.
• Must be willing to pursue CIP for provincial licensing.
• Ability to work in a fast-paced environment to support customer demand
• High level of comfort dealing directly with key commercial clients and brokers on all claim related issues and other assistance as required
• Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire
• High level of prioritization and organization skills
• Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.
• You are hardworking and a self-motivated problem-solver
• Excellent oral and written communication skills.
• Licenses for claims adjusting in any provinces (not a requirement, but expected to apply once in role)
• Assist and support during high volume catastrophes as needed (Evenings and Weekends)

What you’ll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• The salary range for this position is $65,000 to $75,000, for the most senior level $75,000 to $90,000.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. #LI-Hybrid #LI-MP1 We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of our lives, to enable them to make a positive difference to the lives of our customers.