Hybrid Experienced Collections Agent

Bill Gosling Outsourcing; Barrie; On-site; CAD 23,000 - 30,000; Full time

Job summary

Bill Gosling Outsourcing is seeking an Experienced Collections Agent to manage delinquent accounts through high-volume outreach and responsive inbound support in Barrie, Ontario. The role requires results-driven negotiation balanced with empathy and strong customer service skills. This is a hybrid work opportunity based at 55 Mulcaster Street in Downtown Barrie.

Starting compensation is $19.50 per hour. Candidates should have at least 2 years of consumer collections experience and knowledge of

Qualifications

• Strong communication and active listening are required.
• Empathy and emotional intelligence are essential.
• Inclusive and collaborative mindset is expected.

Responsibilities

• Initiate outbound contact with unresponsive borrowers using dialer, email, and SMS.
• Negotiate payment arrangements and relief options.
• Handle inbound inquiries about account status, payments, and repayment options.
• Maintain accurate account documentation and follow compliance guidelines.
• Meet productivity and performance targets in a high-volume environment.
• Provide professional, respectful service while resolving sensitive financial situations.

Skills

Strong Communicator

Empathy Skills

Inclusive & Collaborative

Ability to Lead Difficult Conversat

Negotiation Skills

Detail and Goal-Oriented

Emotionally Balanced

Financial Literacy

Knowledge of Canadian Banking & F

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

As an Experienced Collections Agent, you will be responsible for managing delinquent accounts through high-volume outreach and responsive inbound support. The ideal candidate is results-driven, confident in negotiation, and able to balance firmness with empathy when working with customers experiencing financial challenges.

Compensation: Starting at $19.50 per hour

What You’ll Do:

• Initiate outbound contact with unresponsive borrowers using predictive dialer, manual dialing, email, and SMS

• Negotiate payment arrangements and identify suitable payment-relief solutions.

• Handle inbound inquiries related to account status, payments, and repayment options

• Maintain accurate account documentation and follow compliance guidelines

• Meet productivity and performance targets in a high-volume environment

• Provide professional, respectful customer service while resolving sensitive financial situations

Work Experience

• A minimum of 2-year consumer collection experience

Skills & Abilities

• Strong Communicator – Clear, adaptive communication and active listening.

• Empathy Skills – Demonstrates understanding, patience, and emotional intelligence.

• Inclusive & Collaborative – Shows respect, teamwork, and willingness to support peers.

• Ability to Lead Difficult Conversations – Handles sensitive discussions confidently while maintaining professionalism and empathy.

• Negotiation Skills – Balances firmness with customer-centric solutions.

• Detail and Goal-Oriented – Distinguishes true disputes from confusion; ensures accuracy and Motivated to meet and exceed collections, attendance, and quality targets.

• Emotionally Balanced – Maintains composure and professionalism in escalated interactions.

• Financial Literacy – Understands and explains interest, per diem, loan terms, APR, and loan components.

• Knowledge of Canadian Banking & Financial Services – Applies regulatory and industry best practices to customer interactions. Knowledge of Credit Rating & Impact on the Customer, Credit Bureau Knowledge and Secured vs. Unsecured Lending

Location

• This is a hybrid opportunity and requires ability to work onsite from our Barrie office located at 55 Mulcaster Street in Downtown Barrie

Shift Availability

• Ability to work full-time (40-hours per week) year round.

• Flexible availability as shifts will be a mixture of mornings, afternoons, evenings and weekends

Why Join Us?

• Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.

• Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace : Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

• State-of-the-Art Offices : Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work : Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.

If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.