Hybrid Enterprise AI Customer Success Manager

Socket.dev; Toronto; On-site; CAD 110,000 - 135,000; Full time

Job summary

Exiger seeks a Customer Success Manager based in Canada to manage enterprise accounts across the Americas. You will foster deep relationships, understand client objectives, and translate Exiger’s AI-enabled platform into measurable business outcomes.

This role is hybrid, requiring collaboration with Sales, Product and Delivery teams to ensure adoption and long-term value. You will own renewals, drive adoption, and lead executive-level reviews while guiding customers through complex workflows and

Qualifications

• 2+ years of customer-facing experience in SaaS or tech.
• Ability to navigate large organizations and manage senior stakeholders.
• Strong communication and presentation skills with a consultative approach.

Responsibilities

• Own day-to-day and strategic relationships with enterprise customers across the Americas.
• Drive adoption, utilization and value realization post-sale.
• Lead Quarterly Business Reviews and renewal discussions.
• Collaborate with Sales, Product and Delivery to expand impact.
• Travel within the Americas as needed.

Skills

Customer relationships

SaaS experience

Stakeholder management

Communication

Presentation skills

Project management

AI curiosity

Tools

Gainsight

Job description

Exiger seeks a Customer Success Manager based in Canada to manage enterprise accounts across the Americas. You will foster deep relationships, understand client objectives, and translate Exiger’s AI-enabled platform into measurable business outcomes.

This role is hybrid, requiring collaboration with Sales, Product and Delivery teams to ensure adoption and long-term value. You will own renewals, drive adoption, and lead executive-level reviews while guiding customers through complex workflows and