Strategic AI Customer Success Leader – Montreal (Hybrid)

Cohere; Montreal; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading AI technology firm in Montreal is seeking a passionate Customer Success Manager to lead strategic commercial accounts in the private sector. You will guide organizations through AI adoption and implement successful AI solutions while ensuring compliance with security and regulatory standards. The ideal candidate will have 8+ years of experience in customer success with a deep understanding of technology and a bilingual proficiency in English and French.

Benefits

Inclusive culture

Weekly lunch stipend

Health and dental benefits

100% Parental Leave top-up

Remote-flexible work options

6 weeks of vacation

Qualifications

• 8+ years of experience in customer success or account management.
• 3-5 years working with large enterprises in a technology role.
• Experience managing complex, strategic accounts with multiple stakeholders.

Responsibilities

• Own the success and growth of private sector customers.
• Build relationships with senior stakeholders, including CEOs.
• Guide customers through the full lifecycle of AI adoption.

Skills

Customer success

Account management

Strategic consulting

Technology delivery

Bilingual (English/French)

Job description

A leading AI technology firm in Montreal is seeking a passionate Customer Success Manager to lead strategic commercial accounts in the private sector. You will guide organizations through AI adoption and implement successful AI solutions while ensuring compliance with security and regulatory standards. The ideal candidate will have 8+ years of experience in customer success with a deep understanding of technology and a bilingual proficiency in English and French.