Hybrid - English speaking Service Center Representative

Akelius Residential Property AB; Montreal; On-site; CAD 32,000 - 42,000; Full time

Job summary

Akelius Montreal is seeking an English-speaking service center representative to join the USA Service Center team. The role involves handling residents, prospective tenants, and leasing teams with a focus on delivering exceptional service in a fast-paced real estate environment.

Responsibilities include handling inquiries by email/phone, processing work orders, coordinating with trades, and ensuring timely follow-ups and rent reminders. English proficiency is essential; Spanish is a plus.

Qualifications

• 1-2 years experience in a customer service/call center role.
• Excellent verbal and written English communication skills.
• Spanish is an asset and helpful in bilingual environment.

Responsibilities

• Offer courteous and personalized service to customers by email or telephone.
• Answer customer calls and emails in a courteous and timely manner.
• Create, input data and execute work orders for residents with detailed information.
• Dispatch work orders to trades personnel and liaise with property management/leasing teams.
• Follow up on work order completion and assist with rent reminders.
• Manage priority situations professionally and adhere to service center metrics.

Skills

Customer service

English communication

Spanish (asset)

Problem solving

Team player

Time management

Tools

Yardi

Job description

Are you looking for career opportunities within a global,

Then you might be our next Service Center Representative.

Join us and be a part of our journey.

Akelius Montreal is seeking an English speaking service center representative to join the USA Service Center team.

The Service Center Representatives are the first point of contact for our residents, prospective tenants, property management staff and leasing teams.

S/he maintains a high degree of focus in dealing with multiple situations that are people focused.
S/he takes responsibility as being the best of the best while delivering exceptional service to residents in a fast-paced environment.

• offer courteous and personalized service to our customers by communicating with them via email or telephone
• answer customer telephone calls, e-mails in a courteous and timely manner
• create, input data entry for, and execute work orders for residents with detailed information
• dispatch work orders to trades personnel
• liaise with property management and leasing teams
  
• follow up work order completion
• assist with rent reminders
• manage priority situations in a professional manner
  
• adherence to all company service center metrics.
• partake in open communication with the service center team and management for improvements, suggestions and input
• other duties as assigned

who you are

• minimum, 1-2 years experience in a customer service/call center role
• customer centric focused, positive, professional and friendly
• excellent verbal and written English communication skills
• Spanish is an asset
• problem solving – ownership of responsibilities, able to anticipate and address issues, solutions-focused and driven
• a team player
• calm and collected
• time management
• real estate experience helpful (knowledge of Yardi an asset)

service center representative

Are you looking for career opportunities within a global,

growing real estate company?

Then you might be our next Service Center Representative.

Join us and be a part of our journey.

job description

Akelius Montreal is seeking an English speaking service center representative to join the USA Service Center team.

The Service Center Representatives are the first point of contact for our residents, prospective tenants, property management staff and leasing teams.

S/he maintains a high degree of focus in dealing with multiple situations that are people focused.
S/he takes responsibility as being the best of the best while delivering exceptional service to residents in a fast-paced environment.

• offer courteous and personalized service to our customers by communicating with them via email or telephone
• answer customer telephone calls, e-mails in a courteous and timely manner
• ensure superior customer satisfaction
  
• create, input data entry for, and execute work orders for residents with detailed information
• dispatch work orders to trades personnel
• liaise with property management and leasing teams
  
• follow up work order completion
• assist with rent reminders
• manage priority situations in a professional manner
  
• adherence to all company service center metrics.
• partake in open communication with the service center team and management for improvements, suggestions and input
• other duties as assigned

who you are

• minimum, 1-2 years experience in a customer service/call center role
• customer centric focused, positive, professional and friendly
• excellent verbal and written English communication skills
• Spanish is an asset
• problem solving – ownership of responsibilities, able to anticipate and address issues, solutions-focused and driven
• a team player
• calm and collected
• time management
• real estate experience helpful (knowledge of Yardi an asset)

about Akelius

Akelius acquires, upgrades, manages residential properties.

Akelius owns rental apartments in the metropolitan cities New York, Boston, Washington D.C., Austin, Ottawa, Montreal, Quebec City, Toronto, London, and Paris.

Read more at www.akelius.com

Akelius Canada is committed to providing accommodations for employees with disabilities. If you are contacted for this position and require a specific accommodation because of a disability or a medical need, please let the HR team know.

Représentant(e) du centre de services

Vous recherchez des possibilités de carrière au sein d’une entreprise immobilière internationale en pleine croissance?

Vous pourriez être notre prochain(e) représentant(e) du centre de services!

Joignez-vous à nous et prenez part à notre parcours.

Description du poste

Akelius est à la recherche d’un(e) représentant(e) du centre de services anglophone pour se joindre à l’équipe du centre de services nord-américain.

Les représentant(e)s du centre de services sont le premier point de contact pour nos résidents, nos locataires potentiels, nos équipes de gestion immobilière et nos équipes de location.

La personne titulaire du poste doit être en mesure de gérer plusieurs situations simultanément, en accordant une attention particulière aux besoins des personnes. Elle prend ses responsabilités à cœur et s’engage à offrir un service exceptionnel aux résidents dans un environnement dynamique.

• Offrir un service courtois et personnalisé à nos clients par courriel et par téléphone.
• Répondre aux appels téléphoniques et aux courriels des clients de manière courtoise et dans les meilleurs délais.
• Assurer un niveau élevé de satisfaction de la clientèle.
• Créer, saisir les données et traiter les bons de travail des résidents en y inscrivant des renseignements détaillés.
• Transmettre les bons de travail aux sous-traitants.
• Assurer la liaison avec les équipes de gestion immobilière et de location.
• Effectuer le suivi des bons de travail jusqu’à leur réalisation.
• Participer aux rappels de paiement des loyers.
• Gérer les situations prioritaires de manière professionnelle.
• Respecter l’ensemble des indicateurs de performance du centre de services.
• Maintenir une communication ouverte avec l’équipe du centre de services et la direction afin de proposer des améliorations, de formuler des suggestions et de partager des idées.
• Effectuer toute autre tâche connexe assignée.

Profil recherché

• Posséder au moins 1 à 2 ans d’expérience dans un poste en service à la clientèle ou dans un centre d’appels.
• Avoir une approche axée sur le client, être positif(ve), professionnel(le) et accueillant(e).
• Posséder d’excellentes compétences en communication orale et écrite en anglais.
• La connaissance de l’espagnol constitue un atout.
• Démontrer de bonnes capacités de résolution de problèmes, un sens des responsabilités, la capacité d’anticiper et de gérer les enjeux, ainsi qu’une approche axée sur les solutions.
• Avoir un bon esprit d’équipe.
• Faire preuve de calme et de sang-froid dans les situations exigeantes.
• Posséder de bonnes compétences en gestion du temps.
• Une expérience dans le secteur immobilier est souhaitable. La connaissance du logiciel Yardi constitue un atout.

À propos d’Akelius

Akelius acquiert, rénove et gère des immeubles résidentiels.

Akelius possède des appartements locatifs dans les grandes villes suivantes : New York, Boston, Washington D.C., Austin, Ottawa, Montréal, Québec, Toronto, Londres et Paris.

Pour en savoir plus, consultez www.akelius.com.

Akelius Canada s’engage à offrir des mesures d’adaptation aux employés en situation de handicap. Si vous êtes contacté(e) au sujet de ce poste et avez besoin d’une mesure d’adaptation particulière en raison d’un handicap ou d’un besoin médical, veuillez en informer l’équipe des ressources humaines.

Language Requirements for Positions Permanently Located in Quebec

Knowledge of French is required for positions permanently based in Quebec so employees can communicate, when necessary, with colleagues and suppliers in Quebec. French language training is available to any permanent employee in Quebec who does not have sufficient proficiency in French.

Additional Language Requirement

Knowledge of English is also required for this position because the company serves both French- and English-speaking clients in Quebec. The successful candidate will be required to use both languages regularly when communicating with residents and customers.