Hybrid Employee Support Specialist

Ledcor Group; Vancouver; Hybrid; CAD 40,000 - 56,000; Full time

Job summary

Ledcor Group in Vancouver, BC is seeking an Employee Support Representative to provide tier-1 HR and employee services support to employees, managers, and internal teams across phone, chat, and written inquiries. You will act as the first point of contact for Employee Services and collaborate with other teams as needed.

The hybrid role requires strong communication, attention to detail, and the ability to maintain confidentiality.

Qualifications

• 1+ years of service center or equivalent human resources assistant experience preferred.
• Excellent customer service using strong communication and listening skills.
• Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables.
• Ability to work efficiently in a high demand, team oriented, and fast-paced environment.
• Flexible with the ability to adapt to the changing needs of the organization.
• The ability to maintain confidentiality.
• Experience with Workday and ServiceNow is an asset.

Responsibilities

• Respond to employee inquiries via phone, chat, and ServiceNow using knowledge base resources and internal records
• Prepare and validate employment verification letters, ensuring policy compliance
• Review and validate employee records in our HRIS
• Identify and report system issues or recurring inquiries to support continuous improvement
• Collaborate with team members to troubleshoot and resolve issues, identifying root causes

Skills

Customer service

Communication

Attention to detail

Teamwork

Confidentiality

Tools

Workday

ServiceNow

Job description

Ledcor Group in Vancouver, BC is seeking an Employee Support Representative to provide tier-1 HR and employee services support to employees, managers, and internal teams across phone, chat, and written inquiries. You will act as the first point of contact for Employee Services and collaborate with other teams as needed.

The hybrid role requires strong communication, attention to detail, and the ability to maintain confidentiality.