Hybrid HR Helpdesk Specialist

Ledcor Construction, Inc.; Vancouver; Hybrid; CAD 40,000 - 56,000; Full time

Job summary

Ledcor Construction, Inc. is seeking an Employee Support Representative to deliver tier 1 HR and employee services support.

You will serve as the first point of contact for employees, managers, and internal teams across multiple channels, escalating to relevant teams as needed while maintaining ongoing communication with the employee. The role operates in a hybrid setting with required in-office presence at least one day per week and a schedule from 9:00 am to 6:00 pm PST in Vancouver.

Qualifications

• 1+ years of service center or equivalent human resources assistant experience preferred.
• Excellent customer service using strong communication and listening skills.
• Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables.
• Ability to work efficiently in a high demand, team oriented, and fast-paced environment.
• Flexible with the ability to adapt to the changing needs of the organization.
• The ability to maintain confidentiality.
• Experience with Workday and ServiceNow is an asset.

Responsibilities

• Respond to employee inquiries via phone, chat, and ServiceNow using knowledge base resources and internal records.
• Prepare and validate employment verification letters, ensuring policy compliance.
• Review and validate employee records in our HRISIdentify and report system issues or recurring inquiries to support continuous improvement.
• Collaborate with team members to troubleshoot and resolve issues, identifying root causes.

Skills

Customer service

Communication

Listening skills

Attention to detail

Confidentiality

Teamwork

Tools

Workday

ServiceNow

Job description

Ledcor Construction, Inc. is seeking an Employee Support Representative to deliver tier 1 HR and employee services support.

You will serve as the first point of contact for employees, managers, and internal teams across multiple channels, escalating to relevant teams as needed while maintaining ongoing communication with the employee. The role operates in a hybrid setting with required in-office presence at least one day per week and a schedule from 9:00 am to 6:00 pm PST in Vancouver.