Hybrid E‑commerce Customer Success Specialist

CanadaWheels; Ottawa; Hybrid; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Modern office in Ottawa

Hybrid-work

Snacks and coffee

Team activities

Professional development

Automotive knowledge training

Growth opportunities

Job summary

CanadaWheels, headquartered in Ottawa, is seeking an E-Commerce Customer Success Specialist to join our Ottawa team. You will be a primary contact for CanadaWheels and USAWheels customers, helping them from product questions to post-purchase support via phone, email, and live chat.

You're comfortable with fast-paced environments, enjoy solving problems, and have strong English communication. An interest in automotive products is a plus, and French is a bonus.

Qualifications

• Fluency in English required; French is a plus.
• Experience in customer service, customer success, e-commerce, retail, or related roles.
• Strong written and verbal communication.
• Ability to listen, ask questions, and explain information clearly.
• Confident in handling difficult conversations and resolving concerns.
• Proficient with Excel or Google Sheets.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Support customers before, during, and after purchases across both CanadaWheels and USAWheels.
• Assist with selecting wheels, tires, and automotive products based on vehicle information and preferences.
• Provide accurate information on availability, fitment, pricing, promotions, and policies.
• Process orders, payments, refunds, returns, and post-purchase requests.
• Investigate shipping delays and order-related issues and communicate updates.

Skills

Customer service

Communication skills

Problem solving

Time management

Attention to detail

Education

High school diploma

College or university degree asset

Tools

Excel / Sheets

Job description

CanadaWheels, headquartered in Ottawa, is seeking an E-Commerce Customer Success Specialist to join our Ottawa team. You will be a primary contact for CanadaWheels and USAWheels customers, helping them from product questions to post-purchase support via phone, email, and live chat.

You're comfortable with fast-paced environments, enjoy solving problems, and have strong English communication. An interest in automotive products is a plus, and French is a bonus.