Customer Service & Sales Agent | Automotive Accessories, Wheels & Tires

Partsengine; Richmond Hill; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Two weeks vacation

Health benefits

Dental care

On-site parking

Company events

Job summary

PartsEngine Canada is seeking an automotive enthusiast to join our on-site team in Richmond Hill, Ontario. You will assist customers by phone and email, verify fitment, and guide purchasing decisions for wheels, tires, and performance upgrades.

The role emphasizes product knowledge, strong communication, and the ability to thrive in a fast-paced environment with occasional overtime and weekend shifts.

Qualifications

• Secondary school education is required.
• Two years of call center experience.
• Two years of wheel & tire fitment experience.
• Two years of customer service and automotive sales experience.

Responsibilities

• Assist customers with product and order inquiries by phone and email.
• Complete customer inquiries through our ticketing system.
• Verify vehicle and product fitment.
• Recommend wheels, tires, suspension components, automotive accessories, and off-road upgrades.
• Prepare product recommendations and help customers complete their purchases.
• Suggest suitable alternatives based on customers’ vehicles, preferences, and budgets.
• Communicate with vendors and suppliers regarding product availability and order updates.
• Support the Operations team with product information and case resolution.
• Develop creative solutions for complex customer inquiries.
• Identify concerns and identify issues appropriately.

Skills

Wheel fitment

Tire fitment

Automotive accessories

Off-road equipment

Customer service

Call center

Communication

Multitasking

Attention to detail

Education

Secondary School

Tools

Ticketing system

Job description

Customer Service & Sales Agent | Automotive Accessories, Wheels & Tires

Richmond Hill, ON | Full-Time, Permanent | $20–$25 per hour + Bonus and Benefits

Turn your passion for cars, trucks, powersports, performance, and customization into a rewarding career.

PartsEngine Canada is one of Canada’s leading online destinations for aftermarket wheels, tires, automotive accessories, off-road equipment, and performance upgrades.

We are looking for an automotive enthusiast who understands the difference between a +35 and -12 wheel offset and enjoys helping customers choose the right products to build their ideal vehicle.

What You’ll Do

• Assist customers with product and order inquiries by phone and email
• Complete customer inquiries through our ticketing system
• Verify vehicle and product fitment
• Recommend wheels, tires, suspension components, automotive accessories, and off-road upgrades
• Prepare product recommendations and help customers complete their purchases
• Suggest suitable alternatives based on customers’ vehicles, preferences, and budgets
• Communicate with vendors and suppliers regarding product availability and order updates
• Support the Operations team with product information and case resolution
• Develop creative solutions for complex customer inquiries
• Identify concerns and identify issues appropriately

What You Bring

• Solid knowledge of wheel and tire fitment, suspension components, and automotive accessories
• Familiarity with off-road and overlanding equipment, including lighting, racks, and recovery gear
• Experience in automotive sales, service advising, parts, or aftermarket retail
• Strong written and verbal communication skills
• Excellent customer service and multitasking abilities
• Strong attention to detail and problem-solving skills
• Ability to learn quickly and thrive in a fast-paced environment
• A genuine passion for cars, trucks, powersports, and automotive customization
• Bonus opportunities and overtime pay
• Two weeks of paid vacation per year
• Extended health, dental, and vision benefits
• On-site parking
• Company events
• Monday-to-Friday schedule, plus two additional Saturday shifts per month on a rotating basis

This is an on-site position in Richmond Hill, Ontario, L4S 0J5. Applicants must be able to commute or relocate before starting.

Join a team that lives for horsepower, fitment, performance, and function.

Job Types: Full-time, Part-time, Permanent

• Company events
• Dental care
• Life insurance
• On-site parking

Ability to commute/relocate

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Education

• Secondary School (required)

Experience

• Call center: 2 years (required)
• wheel & tire fitment: 2 years (required)
• Customer service: 2 years (required)
• Automotive Sales: 2 years (required)

Language

• French (preferred)

Licence/Certification

• Driving Licence (preferred)