Automotive Wheels & Tires Sales & Customer Support

Partsengine; Richmond Hill; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Two weeks vacation

Health benefits

Dental care

On-site parking

Company events

Job summary

PartsEngine Canada is seeking an automotive enthusiast to join our on-site team in Richmond Hill, Ontario. You will assist customers by phone and email, verify fitment, and guide purchasing decisions for wheels, tires, and performance upgrades.

The role emphasizes product knowledge, strong communication, and the ability to thrive in a fast-paced environment with occasional overtime and weekend shifts.

Qualifications

• Secondary school education is required.
• Two years of call center experience.
• Two years of wheel & tire fitment experience.
• Two years of customer service and automotive sales experience.

Responsibilities

• Assist customers with product and order inquiries by phone and email.
• Complete customer inquiries through our ticketing system.
• Verify vehicle and product fitment.
• Recommend wheels, tires, suspension components, automotive accessories, and off-road upgrades.
• Prepare product recommendations and help customers complete their purchases.
• Suggest suitable alternatives based on customers’ vehicles, preferences, and budgets.
• Communicate with vendors and suppliers regarding product availability and order updates.
• Support the Operations team with product information and case resolution.
• Develop creative solutions for complex customer inquiries.
• Identify concerns and identify issues appropriately.

Skills

Wheel fitment

Tire fitment

Automotive accessories

Off-road equipment

Customer service

Call center

Communication

Multitasking

Attention to detail

Education

Secondary School

Tools

Ticketing system

Job description

PartsEngine Canada is seeking an automotive enthusiast to join our on-site team in Richmond Hill, Ontario. You will assist customers by phone and email, verify fitment, and guide purchasing decisions for wheels, tires, and performance upgrades.

The role emphasizes product knowledge, strong communication, and the ability to thrive in a fast-paced environment with occasional overtime and weekend shifts.