Customer Success Specialist — RV Travel Platform

RVezy Inc.; Ottawa; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

15 vacation days

Health & dental benefits

RV rental trip

Festival & RV shows access

Employee recognition platform

Office social events

Dog-friendly office

Flexible hours

Company laptop & equipment

Job summary

RVezy Inc. is seeking a customer success expert to assist thousands of RV hosts and guests in Ottawa. You’ll respond via phone, live chat, and email, troubleshoot platform issues, and provide proactive education to enhance the user experience.

Ideal candidates excel in communication, problem-solving, and a customer-centric mindset, with adaptability to a fast-paced startup. Bilingual English/French is required, Spanish is a plus, and CRM/Zendesk experience is valued.

Qualifications

• Strong communication skills across phone, live chat and email.
• Analytical mindset with problem-solving abilities to identify issues and propose solutions.
• Customer-centric mindset with empathy and professionalism.
• Adaptability to a fast-paced startup environment.
• Team collaboration and a supportive, team-oriented culture.
• Curiosity and willingness to learn in a startup setting.
• Bilingual English and French assistance for customers; Spanish spoken as well.
• Experience using CRM or Zendesk.

Responsibilities

• Deliver exceptional user support via phone, live chat, and email.
• Master the platform to troubleshoot issues and ensure a seamless experience.
• Proactively educate users with tips, resources, and best practices.
• Foster trusting relationships with users through effective communication.
• Act as the voice of the customer by providing actionable feedback to internal teams.
• Contribute to team goals and KPIs such as customer satisfaction, retention, and engagement.
• Assist in identifying recurring issues and propose solutions to improve customer workflows.

Skills

Strong communication

Problem-solving

Customer-centric mindset

Adaptability

Team collaboration

Curiosity & learning

Bilingualism (EN/FR)

Spanish language

CRM / Zendesk experience

Tools

Zendesk

CRM

Job description

RVezy Inc. is seeking a customer success expert to assist thousands of RV hosts and guests in Ottawa. You’ll respond via phone, live chat, and email, troubleshoot platform issues, and provide proactive education to enhance the user experience.

Ideal candidates excel in communication, problem-solving, and a customer-centric mindset, with adaptability to a fast-paced startup. Bilingual English/French is required, Spanish is a plus, and CRM/Zendesk experience is valued.