Hybrid Desktop Support Analyst – Helpdesk & Training

Houle Electric Canada; Burnaby; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Houle Electric Canada in Burnaby, BC, is seeking a Desktop Support Analyst for a 1-year temporary fixed-term contract. You will be the first point of contact for employees needing IT assistance and will support a range of enterprise applications.

You will set up and maintain equipment, create user accounts, train staff on new technologies, and contribute to an internal knowledge base while managing onboarding and offboarding.

Qualifications

• Minimum 2–3 years of experience in a technical helpdesk environment.
• Post-secondary education in computer science, information technology, or related field.
• Familiarity with multiple operating systems and platforms.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance over the phone or email
• Manage Help Desk tickets in a timely manner
• Setup, configure and maintain corporate equipment (workstations, printers)
• Set up user accounts
• Develop expertise to train staff on new technologies
• Build an internal knowledgebase with technical documentation
• Maintain IT Equipment Inventory
• Manage the onboarding and offboarding process for the IT functions

Skills

Help desk experience

Technical support

Communication skills

Team player

Problem-solving

Education

Post secondary education in computer science or IT

Tools

Windows/macOS

Office applications

Active Directory basics

Job description

Houle Electric Canada in Burnaby, BC, is seeking a Desktop Support Analyst for a 1-year temporary fixed-term contract. You will be the first point of contact for employees needing IT assistance and will support a range of enterprise applications.

You will set up and maintain equipment, create user accounts, train staff on new technologies, and contribute to an internal knowledge base while managing onboarding and offboarding.