Hybrid: CX & Wholesale Ops Coordinator

BKIND; Montreal (administrative region); Hybrid; CAD 42,000 - 64,000; Full time

Job summary

BKIND is seeking a Wholesale Operations Coordinator to integrate customer service for online store and retailers with the administrative execution of wholesale operations. You will oversee retailer orders from receipt to delivery, supporting both consumer and B2B channels in a hybrid work setting.

The role requires 2–4 years in customer service or operations support, bilingual English/French, and familiarity with Shopify.

Qualifications

• Two to four years of experience in customer service, sales administration or operations support.
• Fluency in both French and English, written and spoken, is required.
• Proficiency with Shopify or the ability to learn the platform quickly.
• Strong attention to detail and documentation accuracy: an error on a bill of lading or packing list can have a direct impact on the retailer.
• Ability to work effectively with frequent interruptions and manage multiple files and priorities simultaneously.
• Patience, tact and professionalism when handling customer complaints.

Responsibilities

• Customer service - online store and retailers.
• Claims and deliveries.
• Wholesale operations.
• Recurring issue reporting.

Skills

Customer service experience

Bilingual French/English

Attention to detail

Multitasking

Professional communication

Communication skills

Tools

Shopify

Job description

BKIND is seeking a Wholesale Operations Coordinator to integrate customer service for online store and retailers with the administrative execution of wholesale operations. You will oversee retailer orders from receipt to delivery, supporting both consumer and B2B channels in a hybrid work setting.

The role requires 2–4 years in customer service or operations support, bilingual English/French, and familiarity with Shopify.