Hybrid Customer Service Pro for Healthcare Solutions

SOLVENTUM; Mississauga; Hybrid; CAD 60,000 - 74,000; Full time

Job summary

Solventum is hiring a Customer Service Representative in Mississauga, Ontario. The role focuses on handling orders, providing technical support, and maintaining high service levels in a hybrid office setting.

You will engage with Sales, Logistics, and Marketing teams, resolve complex inquiries, and manage multiple communication channels. The position requires relevant experience and bilingual English/French capabilities, with weekend work included.

Qualifications

• Bachelor’s Degree from a credited institution.
• College Diploma and minimum 2 years of experience in Customer Service.
• High school/ GED and 5 years of experience in Customer Service.
• Two (2) years experience with ERP systems and business applications such as Salesforce, Oracle, and Microsoft 365.

Responsibilities

• Answer incoming calls and gather information to fulfill customer orders, provide technical support, and address other requests.
• Support rental, sales, and owned business models by entering various order types received in written and electronic formats to fulfill orders.
• Communicate clearly and professionally by telephone and/or written correspondence.
• Resolve non-routine and challenging inquiries by adapting techniques and methods to address a variety of complex issues.
• Complete all necessary follow-up and administrative tasks.
• Monitor Customer Service emails and respond to offline requests when not on a call.
• Thoroughly investigate all customer complaints and respond before escalating to management.
• Collaborate with internal customers and across a broad spectrum of stakeholders such as Sales, Marketing, Logistics, and Transportation.
• Support the Global Service Centre Team offline by providing process guidance for order entry.
• Improve customer satisfaction by identifying recurring problems or barriers and providing insights to help develop solutions.
• Educate and inform internal customers of various processes and direct them to appropriate resources.
• Contribute to and maintain a culture of quality service within the Customer Service Team.
• Participate in special projects as required.

Skills

ERP systems experience

Salesforce

Oracle

Microsoft 365

English/French bilingual

Education

Bachelor’s Degree

College Diploma

High school/ GED

Tools

Salesforce

Oracle

Microsoft 365

Job description

Solventum is hiring a Customer Service Representative in Mississauga, Ontario. The role focuses on handling orders, providing technical support, and maintaining high service levels in a hybrid office setting.

You will engage with Sales, Logistics, and Marketing teams, resolve complex inquiries, and manage multiple communication channels. The position requires relevant experience and bilingual English/French capabilities, with weekend work included.