Hybrid Customer Fulfillment Specialist - Impact

Cascades; Vaughan; Hybrid; CAD 50,000 - 56,000; Full time

Benefits offered by this job

Profit sharing

Employee stock purchase plan

Hybrid work model

Group insurance

Telemedicine

Retirement plan

Annual allowance

Wellness program

Employee assistance program

Job summary

Cascades in Vaughan is seeking a Customer Fulfillment Specialist to join a people-first, collaborative team. You’ll respond to inquiries, process orders, and coordinate with logistics to ensure accurate, timely fulfillment.

Your work will impact customers and support our sustainable manufacturing goals. Ideal candidates bring prior customer service or order-management experience, strong communication, attention to detail, and the ability to work across departments in a hybrid work setting with

Qualifications

• Experience in customer service or order management.
• Strong communication skills to handle inquiries professionally.
• Excellent organization and time management.
• Proactive problem-solving and attention to detail.
• Ability to collaborate cross-functionally with internal teams.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems, ensuring timely, professional, and accurate communication.
• Process, track, and update customer orders while maintaining a high level of accuracy.
• Troubleshoot and resolve customer issues, coordinating with internal teams such as logistics, billing, and fulfillment.
• Monitor open cases, follow up on pending requests, and ensure resolution within established service level agreements (SLAs).
• Maintain accurate documentation of customer interactions, requests, and resolutions.
• Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.

Skills

Customer service experience

Order management

Strong communication

Attention to detail

Time management

Cross-functional collaboration

Tools

CRM systems

Order management tools

Job description

Cascades in Vaughan is seeking a Customer Fulfillment Specialist to join a people-first, collaborative team. You’ll respond to inquiries, process orders, and coordinate with logistics to ensure accurate, timely fulfillment.

Your work will impact customers and support our sustainable manufacturing goals. Ideal candidates bring prior customer service or order-management experience, strong communication, attention to detail, and the ability to work across departments in a hybrid work setting with