Bilingual Customer Fulfillment Specialist

Cascades; Canada; Hybrid; CAD 50,000 - 58,000; Full time

Benefits offered by this job

Profit sharing

Employee stock purchase plan

Hybrid work model

Group insurance

Telemedicine

Employer-sponsored retirement plan

Annual allowance

Wellness program

Employee assistance program

Job summary

Cascades in Etobicoke, Ontario is recruiting a Bilingual Customer Fulfillment Specialist to be the main point of contact for customers throughout the service lifecycle, from request to resolution. You will collaborate with Dispatch, Transportation, Sales, Billing and Operations to deliver superior service and drive operational efficiency.

Ideal candidates have 1–2 years in customer service, fluent in English and French, strong problem solving, and experience with ERP/CRM systems.

Qualifications

• 1 to 2 years of customer service, customer success, account coordination, or related experience in a fast-paced environment.
• Advanced bilingual communication skills in English and French, both written and spoken.
• Strong problem-solving abilities and a customer-first mindset.
• Experience working with ERP, CRM, customer portals, or other business systems.
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
• A proactive approach, positive attitude, and ability to work collaboratively across teams.
• Strong attention to detail and a commitment to delivering high-quality customer service.

Responsibilities

• Acting as the primary contact for customers and managing inquiries, requests, and service-related issues from start to finish
• Coordinating with internal teams to ensure services are delivered accurately, on time, and according to customer expectations
• Managing customer accounts, service requests, and portal activities while maintaining accurate documentation and records
• Resolving customer concerns and escalations through effective communication and problem-solving
• Monitoring service delivery and proactively identifying opportunities to improve the customer experience
• Maintaining data integrity within ERP, CRM, and customer management systems
• Contributing to continuous improvement initiatives that enhance team efficiency and service quality

Skills

Customer service experience

Bilingual English/French

Problem-solving

Organizational skills

Team collaboration

Attention to detail

Customer-first mindset

Tools

ERP

CRM

Customer portals

Job description

Bilingual Customer Fulfillment Specialist

Language Job Description Bilingual Customer Fulfillment Specialist City: Etobicoke Province/State: Ontario

Welcome to Cascades!

Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. JoinANA VALDIVIESO's team as aCustomer Fulfillment SpecialistinEtobicoke, Ontarioand help build a more sustainable future.

What’s in it for you

Taking care of our people is in our nature - so you’ll enjoy:

• Annual salary between$50,000 and $58,000

• Profit sharing and an employee share purchase plan

• A hybrid work model: 3 days in the office (Fixed, Mon/Tues/Thurs)

• Working hours: 10AM-6PM

• A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan

• An annual allowance to spend on goods and services of your choice

• A yearly wellness program and employee assistance program

• A collaborative, respectful, and people-centered workplace

Your Role

As a Customer Fulfillment Specialist, you'll be the main point of contact for customers throughout the service lifecycle, ensuring a seamless experience from request to resolution. Working closely with Dispatch, Transportation, Sales, Billing, and Operations teams, you'll help deliver exceptional service while supporting operational efficiency.

Your scope includes:

• Acting as the primary contact for customers and managing inquiries, requests, and service-related issues from start to finish

• Coordinating with internal teams to ensure services are delivered accurately, on time, and according to customer expectations

• Managing customer accounts, service requests, and portal activities while maintaining accurate documentation and records

• Resolving customer concerns and escalations through effective communication and problem-solving

• Monitoring service delivery and proactively identifying opportunities to improve the customer experience

• Maintaining data integrity within ERP, CRM, and customer management systems

• Contributing to continuous improvement initiatives that enhance team efficiency and service quality

What you bring

You're a natural fit for Customer Fulfillment Specialistif you have:

• 1 to 2 years of customer service, customer success, account coordination, or related experience in a fast-paced environment

• Advanced bilingual communication skills in English and French, both written and spoken

• Strong problem-solving abilities and a customer-first mindset

• Experience working with ERP, CRM, customer portals, or other business systems

• Exceptional organizational skills with the ability to manage multiple priorities and deadlines

• A proactive approach, positive attitude, and ability to work collaboratively across teams

• Strong attention to detail and a commitment to delivering high-quality customer service

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.

Discover Cascades

Since 1964, Cascades has been driving innovation in the manufacturing sector by offering sustainable, innovative, and value-creating solutions in packaging, hygiene, and recycling.

At Cascades, we respect nature. And above all, we respect our 9,000 employees. With more than 65 facilities across North America, we offer a committed and diverse environment where everyone can thrive and contribute to the company’s success.

You are our greatest strength!