Hybrid Contract: ServiceNow Business Analyst (ITSM)

Intercast Staffing Ltd.

Toronto

Hybrid

CAD 126,000 - 168,000

Full time

14 days+

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Job summary

Intercast Staffing Ltd. seeks a ServiceNow Business Analyst to translate business needs into clear ServiceNow requirements, support ITSM improvements, and partner with stakeholders to deliver platform enhancements.

The role focuses on gathering and documenting requirements, supporting Agile delivery, and leading testing activities within a complex enterprise environment grounded in ITIL practices. You will capture and document requirements as user stories with clear acceptance criteria,

Qualifications

Experience documenting requirements as user stories with acceptance criteria and supporting materials.
Collaboration across business, IT and architecture teams to align requirements and support solution design.

Responsibilities

Capture and document requirements as user stories with clear acceptance criteria, workflows, and supporting materials.
Collaborate with business, IT, and architecture teams to align requirements and support solution design and story grooming.
Lead and support testing activities including unit testing, UAT coordination, and validation of ServiceNow releases.
Support platform improvements through data analysis, training, and creation of knowledge and process documentation.