ServiceNow Business Analyst

Intercast Staffing Ltd.; Toronto; Hybrid; CAD 126,000 - 168,000; Full time

Job summary

Intercast Staffing Ltd. seeks a ServiceNow Business Analyst to translate business needs into clear ServiceNow requirements, support ITSM improvements, and partner with stakeholders to deliver platform enhancements.

The role focuses on gathering and documenting requirements, supporting Agile delivery, and leading testing activities within a complex enterprise environment grounded in ITIL practices. You will capture and document requirements as user stories with clear acceptance criteria,

Qualifications

• Experience documenting requirements as user stories with acceptance criteria and supporting materials.
• Collaboration across business, IT and architecture teams to align requirements and support solution design.

Responsibilities

• Capture and document requirements as user stories with clear acceptance criteria, workflows, and supporting materials.
• Collaborate with business, IT, and architecture teams to align requirements and support solution design and story grooming.
• Lead and support testing activities including unit testing, UAT coordination, and validation of ServiceNow releases.
• Support platform improvements through data analysis, training, and creation of knowledge and process documentation.

Skills

ServiceNow

Agile

User stories

Acceptance criteria

UAT coordination

Data analysis

Tools

ServiceNow

Job description

The ServiceNow Business Analyst translates business needs into clear ServiceNow requirements, supports ITSM process improvements, and partners with stakeholders to deliver high‑quality platform enhancements. The role focuses on gathering and documenting requirements, supporting Agile delivery, and leading testing activities within a complex enterprise environment grounded in ITIL practices.

Key Responsibilities

• Capture and document requirements as user stories with clear acceptance criteria, workflows, and supporting materials.
• Collaborate with business, IT, and architecture teams to align requirements and support solution design and story grooming.
• Lead and support testing activities including unit testing, UAT coordination, and validation of ServiceNow releases.
• Support platform improvements through data analysis, training, and creation of knowledge and process documentation.

Washington DC-Baltimore Area (Hybrid) / Contract