ServiceNow BA & Agile Liaison: Process Improvement

Soroc Technology; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a ServiceNow Business Analyst/Administrator for a 6-month contract in Toronto. The role involves acting as a bridge between business stakeholders and technical teams, focusing on process improvement and platform adoption. Candidates should have at least 5 years of experience in Business Analysis with Enterprise clients and strong skills in Agile methodologies, Jira, and Confluence. Experience in the banking sector is a plus.

Qualifications

• Minimum 5 years of experience as a Business Analyst with Enterprise clients in ServiceNow modules.
• 5 years experience in Agile methodology.
• Strong experience with documentation and creating user stories.

Responsibilities

• Act as a liaison between business stakeholders and ServiceNow technical teams.
• Gather and document requirements and create user stories.
• Support process improvement and platform adoption.

Skills

Business Analyst with Enterprise clients

Agile methodology

Jira

Confluence

Scrum

Documentation and user stories creation

Job description

A leading technology firm is seeking a ServiceNow Business Analyst/Administrator for a 6-month contract in Toronto. The role involves acting as a bridge between business stakeholders and technical teams, focusing on process improvement and platform adoption. Candidates should have at least 5 years of experience in Business Analysis with Enterprise clients and strong skills in Agile methodologies, Jira, and Confluence. Experience in the banking sector is a plus.