Hybrid Collections & Credit Analyst

Teleperformance Spain; Toronto; Hybrid; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Training program

Career path

Salary commensurate

Medical benefits

Dental benefits

Employee Assistance Program

Rewards & Recognition

Job summary

Teleperformance is seeking a Collections Specialist in Toronto, offering a hybrid work model. You will manage past-due accounts from delinquency to resolution, analyze financial data, negotiate payment plans, and support the collections team with process improvements while ensuring regulatory compliance.

The role requires 3+ years in Customer Service and Collections, plus strong communication, problem solving, and financial analysis capabilities.

Qualifications

• Bachelor’s degree in Business Administration, Finance, economics or equivalent.
• 3+ years in Customer Service and Collections.
• Strong communication and interpersonal skills.
• Solid problem-solving and decision-making skills.
• Strong Financial Statement Analysis skill.
• Commercial funding experience.
• Credit Adjudication experience.
• French language speaking/writing is an asset.

Responsibilities

• Deliver results aligned with targets; manage assigned legacy accounts and establish payment plans as needed.
• Liaise with trustees, attorneys, repossession agents and skip agencies to maximize recovery.
• Monitor vendor engagements, manage risk, and oversee contracts & SLA with Procurement teams.
• Support collections team with LOAs, extensions, and restructures as required.
• Improve processes in Compass and share best practices with other departments.

Skills

Bachelor's degree

Collections experience

Communication skills

Problem solving

Financial analysis

Commercial funding

Credit adjudication

French (asset)

Education

Bachelor’s degree

Job description

Teleperformance is seeking a Collections Specialist in Toronto, offering a hybrid work model. You will manage past-due accounts from delinquency to resolution, analyze financial data, negotiate payment plans, and support the collections team with process improvements while ensuring regulatory compliance.

The role requires 3+ years in Customer Service and Collections, plus strong communication, problem solving, and financial analysis capabilities.