Collections Analyst II

Omega Solutions Inc; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Omega Solutions Inc in Toronto is seeking a Collections Analyst to manage a small portfolio, mentor a team of collectors, and ensure timely collections while monitoring AR aging.

The role requires professional-level Portuguese fluency, strong communication, and the ability to collaborate with Sales and Operations in a fast-paced, hybrid work environment.

Qualifications

• 3+ years of professional collections experience with leadership.
• Degree or equivalent relevant experience required.
• Professional-level Portuguese fluency is required.
• Excellent verbal and written communication skills.
• Ability to excel in a high-growth, fast-paced environment.
• Experience collaborating with Sales and Operations.

Responsibilities

• Manage a small business portfolio and monitor AR aging.
• Mentor a team of collectors.
• Resolve billing disputes and negotiate payment plans.
• Collaborate with Sales, Operations, and internal teams to drive improvements.
• Ensure policy compliance.

Skills

Collections experience

Leadership

Communication skills

Adaptability

Problem solving

Portuguese fluency

Education

Degree or equivalent

Job description

Collections Analyst

Toronto ON (hybrid twice a week onsite)

As a Collections Analyst, you will manage a complex enterprise portfolio while mentoring a team of collectors to ensure timely collections, monitor AR aging, and ensure policy compliance. Serving as a vital cross-functional bridge, you will collaborate with Sales, Operations, and other internal teams to resolve billing disputes and negotiate payment plans for distressed accounts. The ideal candidate brings professional-level Portuguese fluency and the ability to thrive in a fast-paced environment.

Responsibilities:

• Portfolio Oversight: Manage a small business portfolio, monitoring AR aging in accordance with Invoice Life Cycle Guidelines.
• Strategic Judgment: Exercise due diligence and business judgment to evaluate a customer’s ability or willingness to pay.
• Cross-Functional Collaboration: Partner with internal teams to drive process improvements, facilitate contract/invoice adjustments, and resolve account issues.
• Risk Mitigation: Identify accounts with financial distress and negotiate strategic payment plans.

Required Skills:

• Experience: 3+ years of professional collections experience with a proven track record in a management or leadership role.
• Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Language: Professional-level fluency in Portuguese is required.
• Communication: Excellent verbal and written communication skills with the ability to manage diverse customer and internal stakeholder interactions.
• Adaptability: Ability to excel in a high-growth, fast-paced environment while maintaining high accuracy and meeting strict deadlines.
• Problem Solving: Demonstrated ability to collaborate on complex account resolutions, process improvements, and contract adjustments.