Large Fleet Workout Analyst

Teleperformance Spain; Toronto; Hybrid; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Training program

Career path

Salary commensurate

Medical benefits

Dental benefits

Employee Assistance Program

Rewards & Recognition

Job summary

Teleperformance is seeking a Collections Specialist in Toronto, offering a hybrid work model. You will manage past-due accounts from delinquency to resolution, analyze financial data, negotiate payment plans, and support the collections team with process improvements while ensuring regulatory compliance.

The role requires 3+ years in Customer Service and Collections, plus strong communication, problem solving, and financial analysis capabilities.

Qualifications

• Bachelor’s degree in Business Administration, Finance, economics or equivalent.
• 3+ years in Customer Service and Collections.
• Strong communication and interpersonal skills.
• Solid problem-solving and decision-making skills.
• Strong Financial Statement Analysis skill.
• Commercial funding experience.
• Credit Adjudication experience.
• French language speaking/writing is an asset.

Responsibilities

• Deliver results aligned with targets; manage assigned legacy accounts and establish payment plans as needed.
• Liaise with trustees, attorneys, repossession agents and skip agencies to maximize recovery.
• Monitor vendor engagements, manage risk, and oversee contracts & SLA with Procurement teams.
• Support collections team with LOAs, extensions, and restructures as required.
• Improve processes in Compass and share best practices with other departments.

Skills

Bachelor's degree

Collections experience

Communication skills

Problem solving

Financial analysis

Commercial funding

Credit adjudication

French (asset)

Education

Bachelor’s degree

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world’s Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovationand commitment.

• Autonomous - We encourage and trust your decision-making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the Job

Manage assigned list of past due accounts from first day delinquency to final resolution. Work to establish an outcome that will cure delinquency by collecting past due amounts in a professional and courteous manner with specific emphasis on fulfilling the company value of maintaining and building Customer Focus. Analyze payment relief requests by completing workout write up in designated credit system (eCP). This includes detailed financial analysis of Balance Sheet, Income Statements and Cash Flow statement and projections provided by customers. Responsible for negotiating, arranging payment plans, and skip tracing to minimize the organization’s losses. Special attention must be applied to high-risk accounts that represent significant exposure to the company. Provide assistance as needed to customers in the form of either an extension or restructure. Ensure compliance with all applicable regulations including both the local and global Credit Rules.

Responsibilities

What You Drive:

• Delivering results in line with the company’s targets & objectives. Effectively work assigned queue of accounts. Make outbound calls and ensure timely collections of payments and/or establish payment plans as needed to support customer situations until final resolution. Complete extension or restructure requests and provide recommendations to Collections Team including analysis of the associated risk and benefits.
• Responsible for exception processing, liaise with trustees, attorneys, repossession agents and skip agencies or other approved vendors to maximize recovery opportunities. Ensure high risk and complex accounts are monitored and escalated when needed. Gather facts and information and analyze to ensure we are providing appropriate solutions or taking the next best action on an account.
• Monitor existing portfolio of suppliers; seek opportunities to expand and contract vendor engagements while focusing on efficiency and effectiveness; establish governance for ongoing vendor relationship management. Build mutual accountability to create partnerships with vendors, actively developing and monitoring contracts & SLA negotiated, with the Procurement team. Identify, quantify, report and manage all risks associated with outsourcing opportunities, process optimization and/or operational efficiencies; champion support for opportunities with management.
• Provide support to team members in the collections department and communicate/work with other departments to resolve matters. Support extension and vendor approvals for the collections team based on established LOAs.
• Support continuous process improvements for the collections team with a focus on validating and maintaining up-to-date procedures in Compass. Work closely with other departmental subject matter experts to share best practices, train staff and improve overall department knowledge of collections. Support projects and special assignments as a subject matter expert.
• Ensure compliance with both local and global credit rules and any other applicable regulations.
• Special Assets Committee presentations and Risk review reports.

Preferred Skills

• Bachelor’s degree in Business Administration, Finance, economics or Equivalent work experience in the finance industry
• 3+ years of experience in Customer Service and Collections
• Strong communication and interpersonal skills whether in a leadership or group member role
• Solid problem-solving and decision-making skills
• Strong Financial Statement Analysis skill
• Commercial funding experience
• Credit Adjudication experience
• French language speaking/writing is an asset

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

• Competitive – commensurate with experience

Location

• Hybrid, 75 Eglinton Ave E. Toronto, ON M4P 3A4(3 days on-site and 2 days remote)

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.