Hybrid Client & Patient Care Veterinary Assistant

NVA Canada; Canada; Hybrid; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Extended health benefits

RRSP program

Health + Wellness spending account

Employee discounts

Job summary

Eglinton Veterinary Facilities is seeking a Client Care / Patient Care Team Member to join our busy veterinary hospital in a hybrid role. You will split time between client reception duties and hands-on patient care, supporting clinicians and maintaining a welcoming environment for pets and their families.

Veterinary experience is an asset, with training provided for the right candidate who is enthusiastic and compassionate. The compensation is $20.00-$24.00 per hour based on experience.

Qualifications

• Previous veterinary, medical, animal care, or customer service experience is an asset.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable working both independently and as part of a team.
• Compassion for animals and their owners.
• Experience with Avimark is an asset but not required.

Responsibilities

• Greeting clients and patients with warmth and professionalism.
• Answering multi-line phone systems.
• Scheduling appointments and managing daily bookings.
• Processing payments and maintaining accurate client records.
• Assisting with client communications, reminders, and follow-up calls.
• Using Avimark veterinary practice software.
• Assisting veterinarians and technicians with patient handling and restraint.
• Supporting hospitalized patient care and monitoring.
• Preparing exam rooms and treatment areas.
• Cleaning and sterilizing equipment.
• Maintaining hospital cleanliness and organization.
• Assisting with laboratory samples and diagnostic procedures.

Skills

Communication

Multitasking

Team player

Compassion

Tools

Avimark

Job description

Eglinton Veterinary Facilities is seeking a Client Care / Patient Care Team Member to join our busy veterinary hospital in a hybrid role. You will split time between client reception duties and hands-on patient care, supporting clinicians and maintaining a welcoming environment for pets and their families.

Veterinary experience is an asset, with training provided for the right candidate who is enthusiastic and compassionate. The compensation is $20.00-$24.00 per hour based on experience.