Veterinary Assistant/Receptionist

National Veterinary Associates, Inc.; Toronto; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Extended health benefits

RRSP program

Health +Wellness spending account

Job summary

Eglinton Veterinary Facilities is seeking a Client Care / Patient Care Team Member to join our busy hospital. This hybrid role blends reception duties with hands-on patient care across the hospital, ideal for someone who enjoys client interaction and animal care.

Veterinary experience is preferred, but we will train the right person who is enthusiastic, compassionate, and eager to learn. Compensation ranges CAD 20.00–24.00 per hour, with benefits and growth opportunities.

Qualifications

• Veterinary, medical, animal care, or customer service experience is an asset.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greeting clients and patients with warmth and professionalism
• Answering multi-line phone systems
• Scheduling appointments and managing daily bookings
• Processing payments and maintaining accurate client records
• Assisting with client communications, reminders, and follow-up calls
• Using Avimark veterinary practice software
• Assisting veterinarians and technicians with patient handling and restraint
• Supporting hospitalized patient care and monitoring
• Preparing exam rooms and treatment areas
• Cleaning and sterilizing equipment
• Maintaining hospital cleanliness and organization
• Assisting with laboratory samples and diagnostic procedures
• Ensuring patients receive compassionate and stress-free care

Skills

Communication skills

Multitasking

Team player

Compassion for animals

Customer service experience

Avimark experience

Tools

Avimark

Job description

Eglinton Veterinary Facilities is seeking a Client Care / Patient Care Team Member to join our busy and growing veterinary hospital.

This hybrid position is ideal for someone who enjoys both client interaction and hands-on patient care. The successful candidate will split their time between supporting our reception team and assisting with patient care throughout the hospital.

Veterinary experience is preferred; however, we are willing to train the right individual who is enthusiastic, compassionate, and eager to learn.

Responsibilities

Client Care Duties

• Greeting clients and patients with warmth and professionalism
• Answering multi-line phone systems
• Scheduling appointments and managing daily bookings
• Processing payments and maintaining accurate client records
• Assisting with client communications, reminders, and follow-up calls
• Using Avimark veterinary practice software

Patient Care Duties

• Assisting veterinarians and technicians with patient handling and restraint
• Supporting hospitalized patient care and monitoring
• Preparing exam rooms and treatment areas
• Cleaning and sterilizing equipment
• Maintaining hospital cleanliness and organization
• Assisting with laboratory samples and diagnostic procedures
• Ensuring patients receive compassionate and stress-free care

Qualifications

• Previous veterinary, medical, animal care, or customer service experience is an asset
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Comfortable working both independently and as part of a team
• Compassion for animals and their owners
• Experience with Avimark is an asset but not required

What We Offer

• Supportive and collaborative team environment
• Opportunities for training and professional growth

Compensation: $20.00-$24.00 per hour, based on experience and qualifications

• Extended health benefits
• RRSP program
• Health +Wellness spending account
• The chance to make a meaningful difference in the lives of pets and their families

If you are passionate about animal care, enjoy helping people, and are looking for a rewarding career in veterinary medicine, we'd love to hear from you.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.