Hybrid Claims Director — Accident Benefits Leader

Northbridge Financial Corporation; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work

Employee share purchase plan

Pension plans

RRSP

Staff insurance discounts

Health benefits

Wellness programs

Education assistance

Leadership training

Mentoring programs

Donation matching

Volunteer days

Job summary

Northbridge Financial Corporation seeks a Claims Director, Accident Benefits, to lead the claims unit, drive service quality, and implement best practices across the department. The role focuses on guiding staff, developing regional plans, and sustaining high customer satisfaction.

Hybrid work arrangement allows up to two days remote per week; base salary ranges from CAD 120,000 to CAD 160,000 annually with a Total Rewards program including benefits and wellness support.

Qualifications

• Post-Secondary Education in an Insurance focused program or related program.
• Completed or working towards the CIP designation.
• Minimum 10 years in property and casualty Insurance handling complex claims.
• Minimum 5–7 years of leadership experience.
• Strong technical skills with MS Office Suite.

Responsibilities

• Provide effective leadership, coaching, and motivation to the team to meet service and quality objectives.
• Direct development and execution of corporate and regional business plans aligning with company objectives.
• Enhance workflow and operational procedures for efficient operations.
• Manage customer service standards.

Skills

Leadership

Coaching

Team motivation

Customer service

Communication

MS Office

Education

Post-Secondary Education in Insurance

CIP designation

FCIP/CRM courses

Tools

MS Office Suite

Job description

Northbridge Financial Corporation seeks a Claims Director, Accident Benefits, to lead the claims unit, drive service quality, and implement best practices across the department. The role focuses on guiding staff, developing regional plans, and sustaining high customer satisfaction.

Hybrid work arrangement allows up to two days remote per week; base salary ranges from CAD 120,000 to CAD 160,000 annually with a Total Rewards program including benefits and wellness support.