Bilingual Call Center Agent - London

Randstad; London; Hybrid; CAD 44,000 - 54,000; Full time

Benefits offered by this job

Hybrid work

Vacation & personal days

Education reimbursement

Pension Plan

Share ownership program

Career advancement

Training program

Job summary

Randstad Canada is hiring for a bilingual customer support role based in London, Ontario. The position is full-time and permanent, with a hybrid work setup (2 days in the London Office). Start in October 2026, with strong growth potential and a clear career path.

Responsibilities include handling inquiries by phone and email, providing timely support, and ensuring a high standard of service. Must be bilingual (English/French) and capable of thriving in a fast-paced environment.

Qualifications

• Fluency in both English and French is essential.
• Proven experience in a customer service or call center role.
• Leadership or managerial experience from service, banking, or finance is an asset.
• Must pass the Federal Government's Enhanced Security Screening.
• Strong computer skills across multiple screens and systems.
• Excellent problem-solving abilities under pressure.
• Education: High School Diploma.

Responsibilities

• Act as the first point of contact for new and existing members via phone and email.
• Troubleshoot and resolve customer inquiries using various systems and tools.
• Maintain the highest level of customer service and professionalism in interactions.

Skills

Bilingual EN/FR

Customer service

Leadership experience

Education

High School Diploma

Job description

Are you fluent in both English and French and passionate about helping people? Are you looking for more than just a job, but a real career path with opportunities for growth?

We're seeking dedicated, bilingual professionals to join our insurance team. This is a full-time, permanent position where you can build a stable, long-term future.

Start date

October, 2026

Advantages

• Competitive Pay: $49,000 annual salary.
• Work arrangement: hybrid model (2 days in London Office)
• Monday to Friday work schedule. No weekends!
• Start with 3 weeks of paid vacation plus 3 paid personal days.
• 4-6 weeks of comprehensive paid training followed by 2-3 weeks of mentorship.
• Access to a pension plan and a company Share Ownership Program.
• $2,000 annually for education reimbursement
• Career advancement opportunities.

Responsibilities

• Act as the first point of contact for new and existing members, providing accurate and timely support via phone and email.
• Effectively troubleshoot and resolve customer inquiries using various systems and tools.
• Maintain the highest level of customer service and professionalism in every interaction.

Qualifications

• Fluency in both English and French is essential.
• Proven experience in a customer service or call center role.
• Any leadership or managerial experience from the customer service, banking, or finance industries is considered an asset.
• Must be able to pass the Federal Government's Enhanced Security Screening.
• Strong computer skills with the ability to multitask across multiple screens and systems.
• Excellent problem-solving abilities and the ability to work well under pressure.
• Education: High School Diploma.

Summary

We're not just hiring reps; we're investing in future leaders. If you're ready for a role that offers stability, growth, and a fantastic work-life balance, we want to hear from you.

Your background in customer service is key, and if you have that leadership or managerial experience from the service, banking, or finance sectors, please highlight it in your application—we value that potential!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.