Hybrid Benefits Specialist: Client Success

GroupHEALTH Benefit Solutions; Barrie; Híbrido; CAD 60.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

RRSP matching

Flexible hours

Health benefits

Descripción de la vacante

GroupHEALTH Benefit Solutions in Canada seeks a Benefits Specialist to deliver exceptional client service and manage day-to-day administration for a dedicated client portfolio. The role offers hybrid work with in-office collaboration in Surrey, BC or Barrie, ON, combining on-site teamwork with remote flexibility.

You will respond to inquiries, support onboarding, manage eligibility in our benefits platform, and educate clients on plan design and carrier guidelines to drive satisfaction.

Formación

• 2+ years of Customer Service experience in an office or professional services environment.
• Group benefits experience is an asset.
• GBA courses/designation an asset.
• High School Diploma required, post-secondary education an asset.

Responsabilidades

• Engage with clients within a proactive service model, ensuring best in class service.
• Service and support of retention and renewal process.
• Support onboarding of new clients, ensuring a smooth transition.
• Manage plan member eligibility in a Benefits Administration platform.
• Educate clients and administer plans to carrier guidelines and policy plan design.
• Engage with clients and providers by email, phone, and video meetings, as appropriate.
• Manage claim and coverage inquiries.
• Manage plan amendments, coordinating with internal departments and carriers.

Conocimientos

Customer service

Communication

Time management

Teamwork

Educación

High School Diploma

Post-secondary education

Descripción del empleo

GroupHEALTH Benefit Solutions in Canada seeks a Benefits Specialist to deliver exceptional client service and manage day-to-day administration for a dedicated client portfolio. The role offers hybrid work with in-office collaboration in Surrey, BC or Barrie, ON, combining on-site teamwork with remote flexibility.

You will respond to inquiries, support onboarding, manage eligibility in our benefits platform, and educate clients on plan design and carrier guidelines to drive satisfaction.