Auto Claims Advisor

Aviva plc; Calgary; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Base compensation

Annual bonus

Retirement savings

Share plan

Health benefits

Wellness programs

Volunteer opportunities

Career development

Education support

Vacations and extra days

Diversity & inclusion

Hybrid work model

Job summary

Aviva Canada is seeking an Auto Claims Advisor to be the first point of contact for customers, guiding them through the claims process and delivering exceptional service. The role requires empathy, strong communication, and the ability to work in a fast-paced environment with a hybrid schedule from 8am to 6pm, Monday to Friday.

Ideal candidates bring 1–2 years of Auto Claims or call center experience, a customer‑minded approach, and comfort working in a digital environment.

Qualifications

• 1-2 years Auto Claims Adjusting experience is an asset.
• 1-2 years in a Call Center Environment is an asset.
• Excellent oral and written communication skills.

Responsibilities

• Guide customers through the claims process by investigating their auto collision claim and addressing needs.
• Comply with company and industry regulatory practices and take responsibility for claims outcomes.
• Work autonomously in a digital environment and participate in ongoing training.

Skills

Auto Claims Experience

Call Center Experience

Communication skills

Digital environment

Customer focus

Job description

Experience Aviva:

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity:

We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Auto Claims Advisors – empathic, motivated and customer focused individuals. If you enjoy working in a fast‑paced environment, have the passion to help people and the desire to grow professionally, we would love to hear from you! As an Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action. To meet our customer’s needs, you must be available to work on a rotating shift schedule during the hours of 8am to 6pm on Monday through Friday. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

What you'll do:

• Guide customers through the claims process by investigating their auto collision claim and looking after their needs
• Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes
• Work autonomously in a digital environment
• Actively participate in ongoing training to keep up to date with best practices in claims handling
• Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience

What you'll bring:

• 1- 2 years Auto Claims Adjusting experience is an asset
• 1-2 years’ experience in a Call Center Environment is an asset
• Excellent oral and written communication skills
• Ability to work in a digital environment and undertaking online tasks
• Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
• Ability to work within and positively add to our organizational culture and values

What you'll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Outstanding Career Development opportunities
• We’ll support your professional development education
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. This posting is intended to build a pipeline of qualified candidates for future opportunities. While we welcome your interest and application, please note that this role may not be actively hiring at the moment. As such, you may not receive an immediate response, and not all applicants will be contacted. We appreciate your patience and interest in joining our team.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.