Hybrid Administration Supervisor – Client Accounts

International Programs Group; New Westminster; Hybrid; CAD 52,000 - 73,000; Full time

Benefits offered by this job

RRSP matching

Benefits package

Job summary

ClaimsPro LP - International Programs Group in New Westminster, BC, is seeking an Administration Supervisor to coordinate account management for key insurer clients within a hybrid work model.

The role requires 3-5 years in IPG or a similar TPA, supervisory experience, strong Excel skills, and Lloyd's practices knowledge, with responsibilities spanning data onboarding, MI reporting, and vendor integrations.

Qualifications

• 3 - 5 years' experience with IPG or equivalent experience with other TPA
• Previous Supervisory experience
• Knowledge and experience of Insurer and Lloyd's practices
• Proficient in Excel
• Knowledge of third party vendor systems used by Insurers
• Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork - must genuinely intend to work cooperatively with others
• Initiative - being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience - the ability to provide direction and review to assure that files meet client KPI standards
• Problem Solving - the ability to analyze data, workflows and barriers to creatively provide solutions

Responsibilities

• Coordinate account management relating to assigned key Insurer clients.
• Supervise admin staff with respect to project mgmt., including MI reports and complex bordereaux production.
• Prepare operational data and measure against client expectations and provide detailed performance reports.
• Integrate Third Party Vendor and Client claims management systems.
• Reconcile our Database to Third-party systems and bordereaux to Trust account reconciliations.
• Communicate with internal and external stakeholders and assist Finance with workflow.
• Facilitate data for production of MI reports and KPI reviews.

Skills

Excel

Communication

Teamwork

Initiative

Problem solving

Vendor systems knowledge

Job description

ClaimsPro LP - International Programs Group in New Westminster, BC, is seeking an Administration Supervisor to coordinate account management for key insurer clients within a hybrid work model.

The role requires 3-5 years in IPG or a similar TPA, supervisory experience, strong Excel skills, and Lloyd's practices knowledge, with responsibilities spanning data onboarding, MI reporting, and vendor integrations.