Administration Supervisor – New Westminster, British Columbia, Canada

Davies Group; New Westminster; Hybrid; CAD 52,000 - 73,000; Full time

Benefits offered by this job

RRSP matching

Competitive benefits

Career development

Disability accommodations

Job summary

Davies Group is seeking an Administration Supervisor in New Westminster, BC. Hybrid role with attendance required for training, meetings, and team sessions. You will coordinate account management, support client onboarding, and drive MI reporting with cross-func­tional teams to meet contractual KPIs.

The ideal candidate brings IPG/TPA experience, strong Excel skills, supervisory background, and a proactive, collaborative approach to optimise workflows and client relationships.

Qualifications

• 3–5 years’ IPG or equivalent experience with other TPA.
• Previous supervisory experience.
• Knowledge and experience of insurer and Lloyd’s practices.
• Proficient in Excel.
• Knowledge of third-party vendor systems used by insurers.
• Excellent communication skills—verbal and written.
• Teamwork and cooperative mindset.
• Initiative and proactive process improvement.
• Technical experience to guide and review files to KPI standards.
• Strong problem solving across data, workflows and barriers.

Responsibilities

• Coordinate account management for assigned insurer clients.
• Set up and onboard new client accounts with proper data linkage.
• Prepare templates and data for financial analysis and profitability.
• Communicate with internal and external stakeholders.
• Produce MI reports and ensure data accuracy across systems.
• Oversee file protocols and supervise admin staff on projects.

Skills

Excel

Communication skills

Teamwork

Initiative

Problem solving

Technical leadership

Tools

Excel

Job description

Administration Supervisor – New Westminster, British Columbia, Canada

Administration Supervisor – New Westminster, British Columbia, Canada

Compensation range: $52,200.00 – $72,500.00 annually

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, self-insured entities, or organizations with high deductibles or Self Insured Retention. Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal and Vancouver, each office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces.

Working within a team environment, the Administrative Supervisor will be responsible to coordinate account management relating to assigned key Insurer clients.

We have an existing opportunity to add a full-time Administration Supervisor to our team! This position is Hybrid and may require attendance to the office for training, client meetings, or team meetings with ample notification.

Account Management

• Set up, recommend and administer design and on boarding of new client accounts so that data receives proper linkage to bordereaux trust and MI reports
• Create administration guidelines to ensure appropriate details of file setup as requested by clients
• Administer and maintain client guidelines creating financial links and MI lines as required
• Prepare templates and data for Financial Analysis and Profitability of client accounts
• Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
• Communication with external (client) and internal (Sales and Operations) stakeholders
• Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients
• Integration of Third Party Vendor and Client claims management systems
• Oversee internal file protocol reviews in conjunction with IPG
• Continuously work to enhance relationships with Insurer clients
• Communicates with client re: trust account balances and sufficiencies
• Works with Finance to ensure smooth cheque issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Facilitate data for production of MI reports
• Reconcile our Database to Third-party systems
• Bordereaux to Trust account reconciliations

Employee Development

• Supervise other admin staff with respect to project mgmt., including MI reports and complex bordereaux production
• Provide assistance and direction to Finance and IPG Examiners

Qualifications & Experience

• 3 – 5 years’ experience with IPG or equivalent experience with other TPA
• Previous Supervisory experience
• Knowledge and experience of Insurer and Lloyd’s practices
• Proficient in Excel
• Knowledge of third party vendor systems used by Insurers
• Excellent communication skills – the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork – must genuinely intend to work cooperatively with others
• Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

Environment/Working Conditions

• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.