Administration Supervisor - New Westminster, British Columbia, Canada

ClaimsPro LP; New Westminster; Hybrid; CAD 52,000 - 73,000; Full time

Benefits offered by this job

Dynamic work environment

Career development

RRSP matching

Job summary

ClaimsPro LP's International Programs Group in New Westminster, BC, is seeking an Administration Supervisor to coordinate account management for key insurer clients. This full-time hybrid role may require office attendance for training and meetings with ample notification.

You will lead a small admin team, supervise data workflows, prepare MI reports, maintain client guidelines, and collaborate with Finance, Sales and Operations to meet KPIs.

Qualifications

• 3–5 years’ experience with IPG or equivalent with other TPA.
• Previous Supervisory experience.
• Knowledge and experience of Insurer and Lloyd’s practices.
• Proficient in Excel.
• Knowledge of third party vendor systems used by Insurers.
• Excellent communication skills with internal and external associates.
• Teamwork oriented with cooperative mindset.
• Initiative in suggesting process improvements.
• Technical experience to ensure KPI standards are met.

Responsibilities

• Set up, recommend and administer design and onboarding of new client accounts with proper data linkage.
• Create administration guidelines to ensure file setup details requested by clients.
• Administer and maintain client guidelines creating financial links and MI lines.
• Prepare templates and data for financial analysis and profitability of client accounts.
• Design workflows to create efficiencies for client accounts and initiatives.
• Communicate with external (client) and internal (Sales and Operations) stakeholders.
• Prepare operational data and measure against client expectations; provide detailed performance reports.
• Oversee data integration with Third Party Vendor and Client claims management systems.

Skills

Lloyd's practices

Excel

Data workflows

Communication

Team supervision

Client liaison

Problem solving

Vendor systems

KPI reporting

Tools

Third party vendor systems

Job description

Company: ClaimsPro LP - International Programs Group Administration Supervisor - New Westminster, British Columbia, Canada Compensation range: $52,200.00 - $72,500.00 annually

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, self-insured entities, or organizations with high deductibles or Self Insured Retention. Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal and Vancouver, each office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces.

Working within a team environment, the Administrative Supervisor will be responsible to coordinate account management relating to assigned key Insurer clients. We have an existing opportunity to add a full-time Administration Supervisor to our team! This position is Hybrid and may require attendance to the office for training, client meetings, or team meetings with ample notification.

Account Management

• Set up, recommend and administer design and on boarding of new client accounts so that data receives proper linkage to bordereaux trust and MI reports
• Create administration guidelines to ensure appropriate details of file setup as requested by clients
• Administer and maintain client guidelines creating financial links and MI lines as required
• Prepare templates and data for Financial Analysis and Profitability of client accounts
• Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
• Communication with external (client) and internal (Sales and Operations) stakeholders
• Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients
• Integration of Third Party Vendor and Client claims management systems
• Oversee internal file protocol reviews in conjunction with IPG
• Continuously work to enhance relationships with Insurer clients
• Communicates with client re: trust account balances and sufficiencies
• Works with Finance to ensure smooth cheque issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Facilitate data for production of MI reports
• Reconcile our Database to Third-party systems bordereaux to Trust account reconciliations

Employee Development

• Supervise other admin staff with respect to project mgmt., including MI reports and complex bordereaux production
• Provide assistance and direction to Finance and IPG Examiners

Qualifications & Experience

• 3 - 5 years’ experience with IPG or equivalent experience with other TPA
• Previous Supervisory experience
• Knowledge and experience of Insurer and Lloyd’s practices
• Proficient in Excel
• Knowledge of third party vendor systems used by Insurers
• Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork – must genuinely intend to work cooperatively with others
• Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

Environment/Working Conditions

Positive Team Dynamics

All prospective employees must pass a background check

Time Allocation estimations are subject to change

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.