Hybrid Account Executive — Build Relationships & Grow Brands

DAC; Toronto; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

PTO

Retirement plans

Professional development

Casual work environment

Job summary

DAC is seeking an Account Executive in Toronto to establish relationships with clients and the Digital team, serving as the primary contact for inquiries and ensuring excellent service. You will focus on outbound calls to current customers, improve experiences, and coordinate with departments to resolve issues.

Role includes onboarding and product training, with emphasis on advertising concepts like SEM/SEO, and building long-term client relationships in a fast-paced, global agency environment.

Qualifications

• 1-2 years customer service experience (Experience in advertising or media sales is a plus!).
• Demonstrated leadership by including highly effective written and oral communication skills.
• Successful track record of efficient multi-tasking, ensuring that processes are implemented correctly and fully.
• Self-motivated and outgoing problem solver with a performance driven-personality.
• Ability to use Excel and client management tools (CRM) to maximize time.
• Must have professional phone etiquette.
• Bachelor’s Degree required.

Responsibilities

• Developing a thorough knowledge and understanding of current products, and the ability to communicate them effectively to our customers.
• Explaining basic advertising, digital media and marketing concepts (SEM, SEO).
• Providing professional, informed, and timely responses to internal and external contacts.
• Establishing customer rapport, building trust, and maintaining long term relationships.
• In the role, you will receive initial onboarding and ongoing product training including your Google AdWords Certifications to become a knowledgeable consultant in online advertising.
• Be part of a team that rewards and values professionalism, selling success and teamwork.
• Special project support for account growth as needed.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Phone etiquette

Self-motivated

Leadership

Education

Bachelor’s Degree

Tools

Excel

CRM

Job description

DAC is seeking an Account Executive in Toronto to establish relationships with clients and the Digital team, serving as the primary contact for inquiries and ensuring excellent service. You will focus on outbound calls to current customers, improve experiences, and coordinate with departments to resolve issues.

Role includes onboarding and product training, with emphasis on advertising concepts like SEM/SEO, and building long-term client relationships in a fast-paced, global agency environment.