Account Executive

DAC; Toronto; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

PTO

Retirement plans

Professional development

Casual work environment

Job summary

DAC is seeking an Account Executive in Toronto to establish relationships with clients and the Digital team, serving as the primary contact for inquiries and ensuring excellent service. You will focus on outbound calls to current customers, improve experiences, and coordinate with departments to resolve issues.

Role includes onboarding and product training, with emphasis on advertising concepts like SEM/SEO, and building long-term client relationships in a fast-paced, global agency environment.

Qualifications

• 1-2 years customer service experience (Experience in advertising or media sales is a plus!).
• Demonstrated leadership by including highly effective written and oral communication skills.
• Successful track record of efficient multi-tasking, ensuring that processes are implemented correctly and fully.
• Self-motivated and outgoing problem solver with a performance driven-personality.
• Ability to use Excel and client management tools (CRM) to maximize time.
• Must have professional phone etiquette.
• Bachelor’s Degree required.

Responsibilities

• Developing a thorough knowledge and understanding of current products, and the ability to communicate them effectively to our customers.
• Explaining basic advertising, digital media and marketing concepts (SEM, SEO).
• Providing professional, informed, and timely responses to internal and external contacts.
• Establishing customer rapport, building trust, and maintaining long term relationships.
• In the role, you will receive initial onboarding and ongoing product training including your Google AdWords Certifications to become a knowledgeable consultant in online advertising.
• Be part of a team that rewards and values professionalism, selling success and teamwork.
• Special project support for account growth as needed.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Phone etiquette

Self-motivated

Leadership

Education

Bachelor’s Degree

Tools

Excel

CRM

Job description

Move Your Career Forward with DAC as an Account Executive

Who We Are

We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations.

Position Summary

As an Account Executive you will establish relationships with clients and our Digital team, acting as the key point of contact for client inquiries and ensuring outstanding customer service. The Account Executive will focus on completing outbound phone calls to current customers, improving customer experiences, and positively interacting with all corresponding departments to resolve customer concerns.

What You’ll Do

• Developing a thorough knowledge and understanding of current products, and the ability to communicate them effectively to our customers.
• Explaining basic advertising, digital media and marketing concepts (SEM, SEO).
• Providing professional, informed, and timely responses to internal and external contacts.
• Establishing customer rapport, building trust, and maintaining long term relationships.
• In the role, you will receive initial onboarding and ongoing product training including your Google AdWords Certifications to become a knowledgeable consultant in online advertising.
• Be part of a team that rewards and values professionalism, selling success and teamwork.
• Special project support for account growth as needed.

What You Bring

• 1-2 years customer service experience (Experience in advertising or media sales is a plus!).
• Demonstrated leadership by including highly effective written and oral communication skills.
• Successful track record of efficient multi-tasking, ensuring that processes are implemented correctly and fully.
• Self-motivated and outgoing problem solver with a performance driven-personality.
• Ability to use Excel and client management tools (CRM) to maximize time.
• Must have professional phone etiquette.
• Bachelor’s Degree required.

What You’ll Get

• Professional Growth : Work with top-tier clients and cutting-edge tools in the performance marketing industry.
• Collaborative Culture : Be part of a global organization that values curiosity, transparency, and innovation.
• Competitive Benefits :
  • Competitive salary and comprehensive health benefits.
  • Generous PTO, wellness initiatives and parental leave.
  • Retirement saving plans.
  • Opportunities for continued learning and professional development.
  • A supportive, collaborative, and casual work environment.

How We Work

This role requires three in-office days per week. Fully remote work is not available for this position.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial/state, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to [e-mail].

At DAC we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs.

Salary at DAC is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected total compensation range for this position is starting at $50,000 to $60,000. The estimate displayed represents the typical salary range for this position and is just one component of DAC’s total compensation package for employees.