Hybrid 24/7 IT Operations Support Specialist

ICBC; North Vancouver; On-site; CAD 55,000 - 59,000; Full time

Benefits offered by this job

Shift premium 8.5%

Job summary

ICBC in North Vancouver, BC, is seeking a Technical Support Specialist for a temporary full-time role within the TOC team. You will monitor system queues, respond to capacity or performance issues, and ensure systems, databases, and transactions meet SLAs.

Responsibilities include incident management, escalation, and collaboration with ISD to maintain infrastructure (Servers, Citrix, Storage, Network) and core ICBC applications.

Qualifications

• Experience with ITSM best practices such as ITIL, incident, problem and change management.
• Experience configuring and supporting infrastructure monitoring tools (Splunk, AKIPS, Nagios, SCOM).
• Ability to respond, investigate, troubleshoot, escalate and resolve system alerts.

Responsibilities

• Responding, investigating, troubleshooting, escalating, and/or resolving system alerts.
• Coordination of high-priority incidents, incident logging and escalation.
• Support for infrastructure systems and applications (Servers, Citrix, Nutanix, Network, Storage, Desktops, ICBC core applications).
• Execution of IT service requests via the JIRA system.
• Performing daily health checks, health checks & production verification testing.
• IT Service Desk outside core hours for internal customers.

Education

Post-secondary education in a computer-related field

Tools

Splunk

AKIPS

Nagios

SCOM

JIRA

Job description

ICBC in North Vancouver, BC, is seeking a Technical Support Specialist for a temporary full-time role within the TOC team. You will monitor system queues, respond to capacity or performance issues, and ensure systems, databases, and transactions meet SLAs.

Responsibilities include incident management, escalation, and collaboration with ISD to maintain infrastructure (Servers, Citrix, Storage, Network) and core ICBC applications.