Analyst, Payment Operations

Borderless AI; Toronto; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Healthy benefits

Free lunch every day

Collaborative in-person culture

Job summary

Borderless AI in Toronto is seeking an Analyst, Payment Operations to keep day-to-day payment activities running smoothly as we scale. You will coordinate workflows, document processes, and partner with Product, Engineering, and Customer Success to translate feedback into improvements.

The role involves cross-time-zone collaboration and leveraging AI tools to automate repetitive tasks. The ideal candidate has 2–5+ years in operations or analytics, a bachelor's degree, and strong data skills

Qualifications

• 2–5+ years in operations, finance, or analytics at a startup.
• A bachelor's degree in Business, Engineering, or related field.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Experience with data to track performance and derive insights (SQL).
• Excellent written and verbal communication across teams.
• A proactive, problem-solving mindset with meticulous attention to detail.

Responsibilities

• Own payment operations tasks and workflows ensuring accuracy and timeliness.
• Identify inefficiencies and implement improvements to speed and reduce errors.
• Build and maintain clear process documentation and guidelines.
• Serve as a point of contact for internal stakeholders and clients.
• Use AI tools to automate repetitive tasks and improve quality.
• Assist with onboarding new tools, systems, and processes as we scale.
• Collaborate with Product, Engineering, and Customer Success on improvements.
• Coordinate cross-functional requests across time zones and partners.

Skills

Data analysis

SQL

Cross-functional collaboration

Attention to detail

Communication

Education

Bachelor's degree in Business or Engineering

Tools

Notion

ADP Payroll

SQL (data tracking)

Job description

About Borderless AI

We are on a mission to transform HR for everyone.

Borderless AI builds AI agents for HR departments. The company leverages the power of generative AI to automate and accelerate routine tasks for HR teams such as employee onboarding, payroll, and paying international team members. Borderless AI's AI agents allow users to access the world's HR knowledge and execute tasks such as AI-powered employment agreement generation.

The company is headquartered in Toronto, Canada and is backed with over $30M in funding by investors including Susquehanna, Aglaé Ventures, and the co-founders of Cohere. For more information, visit hireborderless.com.

The Opportunity

Borderless AI is looking for a highly organized, detail-oriented Analyst, Payment Operations, to help keep our day-to-day payment operations running smoothly as we scale. You'll support cross-functional teams, streamline internal processes, and serve as a reliable point of contact for operational needs across the business — from workflow coordination to data tracking and process documentation. This role is a great fit for someone who thrives in a fast-moving, ambiguous environment and enjoys building order out of complexity.

Roles and Responsibilities

• Own payment operations tasks and workflows, ensuring accuracy and timeliness across teams.
• Identify inefficiencies in existing processes and recommend or implement improvements to increase speed and reduce errors.
• Build and maintain clear process documentation, workflows, and communication guidelines.
• Serve as a point of contact for internal stakeholders and, where applicable, clients, resolving operational questions and escalations.
• Use AI tools to automate repetitive tasks and improve the speed and quality of operational work.
• Assist with onboarding new tools, systems, and processes as the company scales.
• Partner with Product, Engineering, and Customer Success to translate feedback and operational pain points into process or tooling improvements.
• Coordinate cross-functional and cross-time-zone requests across and external partners.

Qualifications

• 2–5+ years of experience in operations, finance, or a related analytical role at a fast-pace startup.
• Bachelor's degree in Business, Engineering, or a related field preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment.
• Comfort working with data to track performance, identify trends, and support recommendations (spreadsheets required; experience with SQL).
• Excellent written and verbal communication skills, with experience working cross-functionally.
• A proactive, solutions-oriented mindset and strong attention to detail.
• Experience with payroll (e.g. ADP) and documentation (e.g. Notion) tools is an asset.
• Familiarity with using AI tools to improve day-to-day productivity is an asset.

About the Borderless AI Team

• We're an early-stage company and we love to collaborate in person five days a week at our Toronto HQ.
• We offer a healthy benefits & perks package, including free lunch every day.
• Customers are the heart of our business — we're obsessed with our customers, and that drives the bulk of our decisions.
• Big challenges don't scare us. We're solving global problems that need creativity, technology, and determination. Be part of the impact!
• We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.

Salary Range: C$70,000 to C$100,000