Project Manager (Contract)

Borderless AI; Toronto; On-site; Full time

Benefits offered by this job

Healthy benefits & perks package

Free lunch every day

Job summary

A recruitment technology company based in Toronto is seeking a Project Manager to oversee complex client requests. The successful candidate will coordinate tasks across teams and time zones, build strong client relationships, and develop project management practices. Candidates should have over 5 years of experience in project management or related fields, possess strong organizational skills, and thrive in fast-paced environments. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 5+ years of experience in project management, operations, client success, or a related field.
• Strong experience managing complex, multi-stakeholder initiatives.
• Proven client-facing delivery experience.

Responsibilities

• Serve as the primary point of resource for clients’ operational needs.
• Coordinate complex, multi-step tasks across multiple time zones.
• Foster strong client relationships and anticipate their needs.

Skills

Project management

Client success

Organizational skills

Multi-stakeholder management

Solutions-oriented mindset

Job description

We are on a mission to transform HR for everyone.

Borderless AI builds AI agents for HR departments. The company leverages the power of generative AI to automate and accelerate routine tasks for HR teams such as employee onboarding, payroll, and paying international team members. Borderless AI’s AI agents allow users to access the world’s HR knowledge and execute tasks such as AI-powered employment agreement generation.

The company is headquartered in Toronto, Canada and is backed with over $30M in funding by investors including Susquehanna, Aglaé Ventures, and the co-founders of Cohere. For more information, go to:

https://www.hireborderless.com/.

With the advancements in AI agents, technology companies like Borderless AI are turning labour into software. That means the addressable market is not the software market, but the services market measured in the trillions of dollars. We have a world-class suite of seasoned executives from some of tech's most prestigious companies, and are continuing to scale our team very quickly. Borderless AI has found product‑market fit and we’re excited by our mission to build tooling for the future of HR. Interested in joining our customer obsessed, hardworking, and fast‑moving team? Check out the opportunity below.

The Opportunity

Borderless AI is looking for a highly organized and client‑focused Project Manager to manage complex, global client requests and ensure seamless execution across teams, vendors, and time zones. This role blends client‑facing coordination, operational leadership, and process development, requiring someone who thrives in fast‑moving environments and enjoys solving multifaceted challenges. You will act as a trusted operational partner to clients while building scalable project management practices that strengthen delivery consistency across the organization.

Role and Responsibilities

• Serve as the primary point of resource for clients’ operational needs, including a wide range of global administrative and logistical requests.
• Coordination of complex, multi‑step tasks across multiple time zones, vendors, or internal teams.
• Foster strong client relationships, understanding and anticipating their needs or challenges before they arise.
• Track, prioritize and lead multiple projects across the client portfolio.
• Ensure excellent client relationships consistent with the Borderless standards.
• Develop and maintain a clear project management style documentation process; including workflows, communication channels and establish operational guidelines for the internal team.
• Identify opportunities to streamline processes, increase efficiencies and improve client experience.
• Serve as an internal advocate for client needs to ensure timely and effective support.

Great candidates will have:

• 5+ years of experience in project management, operations, client success, or a related field
• Strong experience managing complex, multi‑stakeholder initiatives
• Proven client‑facing delivery experience
• Exceptional organizational and prioritization skills
• A proactive, solutions‑oriented mindset with the ability to operate in ambiguity
• Experience working across global teams or multiple time zones
• PMP or CAPM certification (nice to have)

About the Borderless AI team

• We’re an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ
• We offer a healthy benefits & perks package, including free lunch everyday
• Customers are the heart of our business, we’re obsessed with our customers, and that drives the bulk of our decisions
• Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!
• We’ll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.