Human Resources Manager

HGS; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

Hinduja Global Solutions (HGS) in Waterloo, Ontario is seeking an HR Manager to act as a strategic partner and culture driver. This role involves supporting business lines, executing HR programs, and ensuring compliance with Ontario employment law. Candidates should have over 8 years of HR experience, strong business acumen, and knowledge of data analytics. A Bachelor's degree in HR or Business is required. Join a team focused on elevating the customer experience and fostering a thriving work culture.

Qualifications

• 8+ years of HR experience in a service-driven environment.
• 5+ years of experience leading people and/or projects.
• Strong working knowledge of Ontario employment law; exposure to other provinces is a plus.
• Experience in handling employee relations and conflict resolution.

Responsibilities

• Partner with operations leaders as a trusted HR advisor.
• Lead and execute HR programs across the employee lifecycle.
• Ensure compliance with Ontario employment legislation.
• Use data and analytics to identify trends.
• Support attraction & retention strategies.

Skills

HR experience

Leadership

Employee relations

Data-driven mindset

Business acumen

Education

Bachelor's degree (HR or Business preferred)

Job description

At Hinduja Global Solutions (HGS), we’re redefining customer experience through a blend of traditional contact center services and cutting-edge DigiCX solutions—powered by analytics, automation, and digital marketing.

We’re looking for an HR Manager based in Waterloo, Ontario who can operate both strategically and hands-on—partnering with the business while ensuring strong alignment to Ontario employment law and broader Canadian HR practices.

About the Role

This role is equal parts business partner, culture driver, and HR leader. You’ll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across Ontario and, where applicable, other provincial regulations.

What You’ll Do

• Partner with operations leaders as a trusted HR advisor
• Lead and execute HR programs across the employee lifecycle
• Ensure compliance with Ontario employment legislation (ESA, OHSA, Human Rights Code) and support multi-province considerations
• Use data and analytics to identify trends and drive decisions
• Support attraction & retention strategies in partnership with Recruiting and Compensation
• Coach leaders on performance management, employee relations, and engagement
• Conduct and oversee employee investigations
• Build strong community partnerships and employer brand presence in the Waterloo region
• Develop and mentor HR team members
• Lead key HR projects aligned to business priorities
• 8+ years of HR experience (service-driven environment preferred)
• 5+ years leading people and/or projects
• Strong working knowledge of Ontario employment law; exposure to other Canadian provinces is a plus
• Proven experience handling employee relations and conflict resolution
• Strong business acumen with the ability to influence at all levels
• Data-driven mindset with strong Excel skills
• Bachelor’s degree required (HR or Business preferred)
• CHRP/CHRL or SHRM-CP/SCP is a plus

You’ll be part of a team that’s shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.