Human Resources (HR) Generalist

Custom Software Systems Inc.; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible benefits package

Supportive management team

Growth & learning opportunities

Job summary

MasterBUILT Hotels is seeking an HR Generalist to support HR priorities across its hotel portfolio in Canada. The role reports to the Director, Human Resources and focuses on day-to-day HR operations, data analysis, and bilingual support for English- and French-speaking team members.

You will manage onboarding, payroll guidance, policy implementation, and HRIS administration while collaborating with leaders to address workforce needs and ensure compliant, effective HR practices.

Qualifications

• Minimum 3 years progressive HR experience.
• Experience in franchise settings and supporting multiple groups.
• Knowledge of cross-provincial employment standards, human rights, OHS and privacy legislation.
• Experience with HRIS/HR systems and SharePoint.
• Experience with AI-enabled workflows in HR systems.

Responsibilities

• Act as main HR contact for employees and managers across Canada hotels.
• Provide guidance on compensation, benefits and payroll.
• Execute HR initiatives: engagement, onboarding, performance, health and safety, training, payroll and reporting.
• Develop and implement HR policies and processes; ensure compliance with legislation.

Skills

Bilingual English/French

HRIS

SharePoint

Data analytics

Payroll knowledge

Education

University degree or diploma in HR/Business

CPHR designation or in progress

Tools

HRIS

SharePoint

Job description

MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.

NEW OPPORTUNITY:

Human Resources (HR) Generalist

Reporting to the Director, Human Resources, the HR Generalist will execute on HR priorities across the company and its portfolio of hotels across Canada and provide day-to-day support to all team members. Additionally, the HR Generalist will collect and analyze data to monitor, measure, and improve key HR metrics. The HR Generalist will support both English- and French-speaking team members within the organization.

RESPONSIBILITIES:

HR Initiatives / Support

• Act as the main point of contact for employees and managers in all routine functions of HR department, including but not limited to onboarding, recruitment, performance and development, employee separation and employee record keeping
• Support in providing guidance to employees on compensation, benefits and perks, and payroll
• Execute initiatives for all HR functions, including employee engagement, recruitment, onboarding, performance management, health and safety / wellness, employee relations, training and development, employee separation, HR administration and reporting
• Develop and implement documented processes, policies and procedures to support HR functions, as well as changes to processes
• Ensure HR practices are compliant with relevant legislative requirements and company core values, maintaining current knowledge of relevant legislation
• Participate in succession management and workforce planning, providing guidance to leaders in analyzing open positions to balance the development of existing talent and business needs
• Provide guidance and advice on the impact of relevant legislation, employment standards and best work practices.
• Build strong, collaborative partnerships with internal and external stakeholders
• Work alongside leaders to resolve conflict and manage employee relations issues, escalating to the Director, Human Resources as needed
• Coordinate and/or support workplace investigations as needed
• Ensure accurate management of HRIS system BambooHR, including managing and administering employee changes
• Prepare documentation as needed, including employment agreements, offer letters, confirmation of employment in English and French
• Plan, draft, and distribute internal communication, including team social media groups events calendar, announcements, etc.
• Ensure reporting, documentation and administrative requirements are completed in a timely manner
• Conduct annual HR audits

Data Analysis

• Collect and compile HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government and/or industry statistics, practices, and other sources.
• Compile reports of HR data results.
• Create and maintain reporting dashboards to enable the analysis of HR data
• Report on key HR metrics and analytics to identify opportunities for performance outcome or cost control
• Conduct employee file reviews and audits to ensure record keeping is current and up to data.

Health and Safety

• Act as an Employer Representative for the corporate Health and Safety Committee (HSC)
• Alongside the HSC, maintain the corporate health and safety program
• Assist in the development of health and safety programs, policies and procedures for corporate and hotel operations

Experience Required

• Minimum 3 years of progressive HR experience
• Previous experience working in franchise setting supporting multiple groups
• Previous experience working in an administrative role for a medium to large organization
• Demonstrated knowledge of cross-provincial employment standards, human rights, OHS and privacy legislation
• Previous experience with Human Resources Information Systems (HRIS), HR systems, and SharePoint
• Previous experience supporting automated or AI‑assisted workflows within HR systems
• Working knowledge of AI‑enabled productivity tools to support process improvement or workflow optimization initiatives
• Excellent interpersonal communication skills
• Ability to handle conflict

Mission Critical Competencies

• Fluency in English and French communication required (written and verbal)
• Demonstrated knowledge working with data and systems
• Demonstrated leadership skills including coaching and mentoring
• Ability to generate ideas and simplify processes
• Excellent client service and interpersonal skills
• Ability to troubleshoot, strong problem-solving skills
• Ability to manage competing priorities and deliver on results
• Ability to work autonomously and under minimal supervision
• Technologically adept with an interest in systems and automation
• Collaborative team player with a positive and professional approach

Desired Education

• CPHR designation or working towards designation preferred
• University degree or diploma in Human Resources, Business Administration or related discipline
• Additional training or coursework in HR systems, reporting, or process improvement considered an asset

WORKING CONDITIONS:

• May require occasional weekend and evening work in order to achieve deadlines and projects

MASTERBUILT OFFERS:

• A corporate culture that our employees describe as: Entrepreneurial, Results Focused, Relationship Oriented, Supportive of Growth & Learning, Collaborative, Empowering and Fun
• An opportunity to put your creativity to work: we want to be the trend setters, not the ones fighting to catch up
• A flexible benefits package that recognizes various personal/family situations
• A rewarding culture to maintain and add value to
• A supportive management team who walks the talk
• A cooperative management team that is strategic and forward thinking