Human Resources Generalist

Dodds Garage Doors; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Dodds Garage Doors is seeking a HR Generalist & Talent Acquisition professional to lead HR operations and full‑cycle recruitment across Southern Ontario locations. You will own recruitment, onboarding, employee relations, benefits administration, compliance, safety, and performance management reporting to the President.

The ideal candidate brings five+ years of HR experience in service or trades, solid knowledge of Ontario employment law, and the ability to manage multiple locations

Qualifications

• Minimum five years of progressive HR experience in a fast-paced service/trades environment.
• Strong knowledge of Ontario employment law and health & safety standards.
• Proven ability to manage recruitment, onboarding and employee relations across multiple locations.
• Experience with HR platforms, payroll coordination, and policy administration.

Responsibilities

• Lead full-cycle recruitment across all Dodds locations.
• Manage onboarding and off-boarding start-to-finish.
• Lead investigations on employee relations issues and workplace complaints.
• Serve as primary contact for HR policy questions and benefits inquiries.
• Maintain HR files and reporting, coordinate with Payroll and IT on changes.
• Administer group benefits renewals and enrollments.
• Oversee quarterly performance reviews and support performance improvement plans.
• Maintain and update Employee Handbook and annual policy sign-off.
• Act as change agent for HR programs and continuous improvement.

Skills

Full-cycle recruitment

Employee relations

Onboarding/offboarding

Benefits administration

Compliance & policy

Ontario employment law

Performance management

HR analytics & metrics

Stakeholder collaboration

HR systems (Collage)

Education

HR degree/diploma

CHRP/CHRL/CHRE asset

Tools

Collage

Job description

Dodds Garage Doors, established in 1958, is Southern Ontario’s trusted leader in garage doors and openers. Proudly serving over 630,000 customers, we’ve earned the Consumers Choice Award for more than 24 consecutive years. Family-owned and employee-focused, we are committed to delivering 24/7 emergency repairs, preventative maintenance, service, and installations for both residential and commercial customers. With over 68 years of excellence, Dodds is the most highly reviewed garage door company in the region.

The Role:

Dodds Garage Doors is seeking a HR Generalist & Talent Acquisition professional to lead HR operations and full-cycle recruitment across our locations in Southern Ontario. As the sole HR generalist for the organization, you will own recruitment and talent acquisition, employee relations, onboarding and offboarding, benefits administration, compliance and policy, health & safety, and performance management. The role reports to the President and partners closely with Service Managers at each location. This is a hands‑on, high‑ownership role for someone who wants to maintain and elevate an existing HR system.

Who Is the Ideal Candidate?

The ideal candidate has a strong foundation in full‑cycle recruitment and is comfortable working independently with minimal oversight in a fast‑paced, service and trades environment. They bring sound judgement on compliance‑sensitive matters, a practical understanding of Ontario employment law, and the ability to build trust with employees and managers across multiple locations. They are self‑motivated, organized, and equally comfortable managing multiple priorities at once.

What You Will Do:

• Lead full-cycle recruitment across all Dodds locations
• Track recruitment metrics and maintain the Performance Index; conduct salary market research to keep postings and offers competitive.
• Manage onboarding and off‑boarding start-to-finish
• Lead investigations and fact‑finding on employee relations issues, conflict resolution, and workplace complaints.
• Serve as the primary point of contact for employee relations, HR policy questions, and benefits inquiries across all branches.
• Manage the HR platform (Collage), keeping employee files, records, and reporting current across all locations; coordinate with Payroll and IT on employee changes, new hires, and terminations.
• Administer group benefits: renewals, enrolments, changes, dependent coverage, beneficiary forms, and broker relationships.
• Lead the quarterly performance review process, aligned with bonus metrics, and support managers with performance improvement plans.
• Oversee health & safety programs, JHSC meetings, and the Excellence program; track employee safety certifications and equipment compliance.
• Maintain and update the Employee Handbook, workplace policies, and required postings; manage annual policy sign‑off.
• Act as a change agent for HR programs and initiatives, contributing to continuous improvement of HR practices and strategy across the organization.
• Produce HR reporting on other key metrics for leadership.

Expectations for Success:

• Recruitment Velocity: Fill open roles efficiently without compromising candidate quality.
• Compliance: Maintain accurate, audit-ready employee files and ensure policies meet current Ontario employment standards.
• Employee Experience: Foster trust and responsiveness across all branches.
• Stakeholder Partnership: Work effectively to align HR practices with business needs.

What You Bring to the Table:

• At least five years of progressive HR experience.
• Proven full-cycle recruitment experience, including sourcing, interviewing, and offer management.
• A degree or diploma in Human Resources Management; a CHRP, CHRL, or CHRE designation is an asset.
• Working knowledge of Ontario employment and health and safety legislation.
• Strong written and verbal communication skills.
• Sound judgement and discretion when handling confidential and compliance-sensitive matters.
• Ability to work independently and manage competing priorities across multiple locations.
• Employment type: Full-time, permanent.
• Compensation: $65,000–$90,000 per year.
• Location: North York, Ontario, with regular support to branch locations.

Why Join Dodds?

• Own and shape the HR function for an established company with a growing footprint across Ontario.
• Work directly with ownership and leadership, with meaningful autonomy over your function.
• Join a positive, can‑do culture built on four core values: Customer Obsessed, Problem Solvers, Ownership Mentality, and Positive Attitude.

Dodds Garage Doors is an equal opportunity employer. Accommodations are available upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Dodds uses AI-assisted tools to support the screening of responses to pre‑screening questions. Our team reviews candidates’ qualifications and experience as part of the hiring process.