Human Resources Advisor

NES Fircroft; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

NES Fircroft is seeking an HR Advisor to deliver business-facing HR operational support and to help continuously improve HR processes. The role requires strong judgment to apply HR policies and systems and to resolve complex issues, acting as a trusted partner to the business and collaborating across HR functions.

You will manage Tier 2 cases, maintain data accuracy in Workday, SAP and ServiceNow, and ensure data privacy compliance while identifying and addressing process gaps.

Qualifications

• Legally authorized to work in Canada.
• Minimum of 2 years of progressive HR operations experience in a business-facing role (oil and gas experience is an asset).
• Post-secondary degree in Business, Commerce, Human Resources, or equivalent.
• CPHR designation or working toward designation is an asset.
• Experience in HR shared services environment preferred.
• Experience with HR systems such as SAP, Workday, and ServiceNow preferred.

Responsibilities

• Serve as HR Advisory representative for assigned client groups, guiding on complex HR matters using policies and systems.
• Develop and maintain HR documentation including policies, templates, FAQs, and quick-reference guides.
• Provide accurate, timely advice on HR programs and procedures to leaders, employees, and HR partners.
• Manage Tier 2 cases through established case management systems with consistency and speed.
• Use HR systems (Workday, SAP, ServiceNow) to maintain accurate lifecycle data with high data integrity.
• Ensure compliance with data privacy laws and internal security standards.
• Identify process gaps and recommend practical improvements for efficiency.
• Participate in HR advisory roles on small-scale projects to improve HR operations.

Skills

HR operations

Data privacy

Policy interpretation

Case management

Education

Business/Commerce/HR degree

CPHR designation (asset)

Tools

Workday

SAP

ServiceNow

Job description

The HR Advisor plays a key role in delivering business-facing HR operational support to assigned client groups while contributing to the continuous improvement of HR processes and services. This role requires strong judgment and the ability to interpret and apply HR policies, systems, and procedures to resolve complex issues and recommend effective solutions. The HR Advisor acts as a trusted partner to the business, collaborates across HR functions, and supports initiatives that enhance service delivery, efficiency, and employee experience.

What you'll do:

• Serve as the dedicated HR Advisory representative for assigned client groups, providing guidance on complex HR operational matters through the application of HR policies, procedures, and systems.
• Support the development and maintenance of HR documentation, including policy and process materials, templates, FAQs, and quick-reference guides.
• Provide accurate, timely advice on HR programs, policies, and procedures to leaders, employees, and internal HR partners.
• Manage Tier 2 cases through established case management systems, ensuring consistency, accuracy, and timely resolution.
• Utilize HR systems effectively (e.g., Workday, SAP, ServiceNow) to manage employee lifecycle data, maintaining high standards of data accuracy, integrity, and security.
• Ensure compliance with data privacy legislation, internal security standards, and best practices, proactively identifying and mitigating data risks.
• Identify process gaps or recurring issues and recommend practical solutions to improve efficiency and effectiveness.
• Participate as an HR Advisory representative on small-scale projects to support continuous improvement of HR operations and processes.
• Work under general guidance, seeking clarification, feedback, and coaching as needed, and escalating complex issues appropriately.

Who you are:

Our ideal candidate will have the following minimum requirements:

• Legally authorized to work in Canada
• Minimum of 2 years of progressive HR operations experience in a business-facing role; oil and gas experience is considered an asset.
• Post-secondary degree in Business, Commerce, Human Resources, or equivalent combination of education and experience.
• CPHR designation or working toward designation is an asset.
• Experience working within an HR shared services environment is preferred.
• Comfortable using HR systems and tools, with experience in SAP, Workday, and ServiceNow preferred.