HR Specialist

mitel; Ottawa; On-site; CAD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

RRSP matching

Paid time off

Employee Assistance Program

Job summary

Mitel is seeking a proactive HR Specialist to support the Americas region from the Ottawa area. You will manage employee data in Workday, support leaves, and answer policy questions while maintaining confidentiality.

You will collaborate with the TA team, assist with onboarding, and drive HR process improvements in a fast-paced environment with changing priorities. This role can involve remote work and requires strong organizational skills.

Qualifications

• Bachelor's degree preferred; or high school diploma + relevant experience preferred.
• 2-3 years minimum Human Resources specialist level experience required.
• Strong Excel proficiency including VLOOKUP and Pivot Tables; Macro experience desired.
• Word proficiency including mail merges.
• Previous experience with HRIS; experience with Workday preferred.
• Strong knowledge of employment law in US and Canada preferred.
• Strong verbal/written communication skills; Ability to maintain strict confidentiality
• Detail oriented, excellent organizational and problem‑solving skills, accuracy is essential, outstanding follow‑through and attention to detail
• Ability to work remotely and autonomously to meet required deadlines and accountabilities.

Responsibilities

• Provide first‑line support to managers and employees in the Americas (US and Canada) region; respond to internal and external customers promptly.
• Manages employee data in HRIS system (Workday)
• Supports leave of absence processes including documentation and employee and vendor communications
• Answer questions about company personnel policies and procedures
• Compiling sensitive and confidential personnel statistics and preparing reports related to documenting human resources activities such as new‑hire, change‑of‑status, performance evaluations, benefits, terminations, COBRA, OSHA, EEOC/AAP using HRIS.
• Organize and maintain e‑files and records.
• Assist the TA team to ensure timely and proper completion of onboarding documentation for new hires.
• Make and implement recommendations for HR process improvements
• General vendor management
• Special projects as needed

Skills

Excel (VLOOKUP/Pivot)

HRIS Workday

Communication skills

Attention to detail

Remote work

HR experience

Confidentiality

Education

Bachelor's degree preferred

Tools

Workday

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Overview

We are seeking a passionate, dynamic, organized self-starter to join our HR‑People & Culture Team to support the Americas region. This position is critical in providing great HR support and creating a positive employee experience. The ideal candidate is self‑driven with strong organizational skills, and able to work in a fast‑paced environment with changing priorities. Candidates with a strong sense of accountability and a desire to learn are encouraged to apply.

Preference to candidates the Ottawa area.

Responsibilities

This is an individual contributor role where a high degree of self‑direction is required. This role will deal with confidential information and/or issues requiring discretion. Provide first‑line support to managers and employees in the Americas (US and Canada) region; respond to internal and external customers promptly.

• Manages employee data in HRIS system (Workday)
• Supports leave of absence processes including documentation and employee and vendor communications
• Answer questions about company personnel policies and procedures
• Compiling sensitive and confidential personnel statistics and preparing reports related to documenting human resources activities such as new‑hire, change‑of‑status, performance evaluations, benefits, terminations, COBRA, OSHA, EEOC/AAP using HRIS.
• Organize and maintain e‑files and records.
• Assist the TA team to ensure timely and proper completion of onboarding documentation for new hires.
• Make and implement recommendations for HR process improvements
• General vendor management
• Special projects as needed

Requirements

• Bachelor's degree preferred; or high school diploma + relevant experience preferred
• 2-3 years minimum Human Resources specialist level experience required.
• Strong Excel proficiency including VLOOKUP and pivot tables required; Macro experience desired.
• Word proficiency including mail merges
• Previous experience with HRIS; experience with Workday preferred
• Strong knowledge of employment law in US and Canada preferred.
• Strong verbal/written communication skills; Ability to maintain strict confidentiality
• Detail oriented, excellent organizational and problem‑solving skills, accuracy is essential, outstanding follow‑through and attention to detail
• Ability to work remotely and autonomously to meet required deadlines and accountabilities.

Vacancy: replacement

Salary range: CAD $55,000-$62,000

Mitel offers a comprehensive benefit program which includes Medical, Dental, Vision, Life and Disability Insurance, RRSP matching, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full‑time or part‑time employee status.

For more information, visit www.mitel.com and follow us on Twitter @Mitel

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy ( Mitel Privacy Policy ) for more information and to understand how to exercise any of your rights.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We welcome candidates with disabilities and will make accommodations throughout all stages of the recruitment and selection process. If you require a disability‑related accommodation, please send an e‑mail to [e-mail] or call 844-YES-MITEL (844-937-6483). Mitel will consult with all applicants with disabilities who request accommodation to ensure that the accommodation provided is suitable for the applicant's individual accessibility needs.

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