HR Operations & Admin Senior Analyst

NTT DATA; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

NTT DATA is looking for an HR Operations & Admin Senior Analyst in Burnaby, Canada. This role entails supporting New Employee Orientations, managing HRIS tools like SAP and SuccessFactors, and responding to employee inquiries. Candidates should have 3-5 years of relevant experience, a strong understanding of HR processes, and proficiency in MS Office. The position offers an opportunity to work in a diverse and inclusive environment, ensuring adherence to Canadian employment legislation.

Qualifications

• 3-5 years relevant HR experience required.
• Knowledge of Canadian employment legislation is important.
• Ability to handle confidential information with tact.

Responsibilities

• Assist with New Employee Orientations and maintain personnel files.
• Perform HR activities on HRIS tools throughout the employee life cycle.
• Manage calls and emails from employees regarding HR inquiries.

Skills

Knowledge of HR processes

Attention to detail

Interpersonal skills

MS Office proficiency

Education

Certification/Diploma in HR

Tools

SAP

SuccessFactors

Job description

HR Operations & Admin Senior Analyst

We are currently seeking a HR Professional to join our Canada team Canada (CA).

Responsibilities and Duties

• To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
• Perform HR/related activities on HRIS tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
• Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements.
• Assist with Tier One general inquiries such as policy content, basic leave questions, employee's requirements to update documents such as life insurance and other transactional requests.
• To process the various HR transactions as per the laid guidelines/SOP.
• Manage calls from employees & other HR Staff (Proficient English/verbal communication skills).
• To receive/respond to email inquiries and assigned tickets (Proficient writing skills).
• To perform tasks within the established turnaround time and capable of multitasking on a day-to-day basis.
• Open for new business process changes and adaptability for new systems/technology.
• Entering/maintaining data in HCM modules.

Qualifications

• Knowledge and understanding of HR processes, programs and policies.
• High level of accuracy and attention to detail.
• Knowledge of Canadian employment legislation.
• Proficient organizational skills.
• Ability to work independently, as well as on a team.
• Preferred previous experience working with filing and inventories.
• Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy.
• Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint).

Preferences

• Union based experience.
• Certification/Diploma in HR.
• Knowledge and understanding of HR processes, programs and policies.

Job Level Specific Duties

• Provides first-level onsite support in response to basic and recurring customer questions through email or phone.
• Performs employee data entry into HR core systems.
• Coordinate new hire information into systems as well as updating employee change-of-status.
• Audits and corrects system employee data issues.
• Assists more senior level team members by researching questions.
• Prepares standard weekly / monthly reports for organization.
• Escalates more complex issues to senior level team members or leadership.

Typical Years of Experience

3-5 years relevant experience.

NTT DATA Services is an equal opportunity employer and considers all applicants without regards to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.