HR Shared Services Specialist - Canada - Bilingual

Medtronic; Pointe-Claire; On-site; CAD 65,000 - 82,000; Full time

Job summary

Medtronic Canada is seeking an HR Shared Services Specialist to administer and coordinate Canadian employee benefits, pension, disability programs, leaves of absence, and time-off. This role serves as a key contact for employees, managers, vendors, and HR partners, ensuring compliant, timely administration and exceptional service.

You will support benefits enrollment and communications, collaborate with third‑party providers, and ensure accuracy in data and records while upholding privacy and

Qualifications

• HR Program Administration is a must.
• Knowledge of HR policies and compliance.
• Experience with HR information systems (HRIS).
• Analytical mindset for data and reporting.
• Strong knowledge management and process improvement.

Responsibilities

• Administer Canadian health and welfare benefit programs (medical, dental, vision, life, AD&D).
• Support enrollments, changes, terminations, and beneficiary updates per plan rules.
• Coordinate with third-party providers and brokers to resolve eligibility, claims and coverage issues.
• Audit benefit data and transactions for accuracy and compliance.
• Support Canadian pension/retirement savings program administration (defined contribution/benefit).
• Administer disability and leave management (short-/long-term, workers’ comp, leaves of absence).
• Administer vacation, paid/unpaid time off, and track balances.
• Serve as escalated point of contact for benefits, pensions, leaves, and time-off inquiries with confidentiality.

Skills

HR Program Administration

HR Policies

HRIS

Data Analysis

Knowledge Management

Problem Solving

Detail Oriented

Cross-Functional

Collaboration

Customer Service

Process Improvement

Communication

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The HR Shared Services Specialist is responsible for the administration, coordination, and support of Canadian employee benefit programs and leave management processes. This role serves as a key point of contact for employees, managers, vendors, and HR partners, ensuring the accurate and timely administration of health and welfare benefits, pension plans, disability programs, leaves of absence, and time-off programs. The Specialist delivers exceptional employee service while ensuring compliance with applicable legislation, company policies, and plan requirements.

Responsibilities may include the following and other duties may be assigned.

• Provides centralized human resource administration and support across a variety of processes and programs including Global Rewards, Global Talent & Leadership Development, Global HR Operations and Employee Relations.
• Collaborates across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately and human resource programs and processes are administered effectively and efficiently.
• Leads & participates in internal and cross-functional initiatives related to continuous process and quality improvement initiatives (such as Lean or Six Sigma).
• Identifies customer-impacting issues and implement solutions and process improvements to increase customer experiences.
• Ensures streamlined human processes, workflows, metrics, and system optimization.
• Helps to define requirements for systems that will facilitate increased efficiencies, automation and/or self-service for various HR processes.
• May also create test plans, lead testing cycles, and configure systems.
• Provides segmented professional support to VPs and managers or employees during moments that matters with the ability to emphasize with the customer and apply discretion where needed in interactions with customers.

Functional Skills: HR Program Administration, HR Policies, Human Resources Information Systems, Data Analysis, Knowledge Management.

Additional Skills: Problem Solving, Detail Oriented, Cross-Functional, Collaboration, Customer Service, Process Improvement, Communication.

Key Responsibilities in Canada:

Benefits Administration

• Administer Canadian health and welfare benefit programs, including medical, dental, vision, life insurance, accidental death and dismemberment (AD&D), and other employee benefit offerings.
• Support employee benefit enrollments, changes, terminations, and beneficiary updates in accordance with plan rules and service level agreements.
• Support annual benefits enrollment activities and employee communications.
• Coordinate with third-party benefit providers and brokers to resolve eligibility, claims, and coverage issues.
• Audit benefit data and transactions to ensure accuracy and compliance.

Pension Administration

• Support the administration of Canadian pension and retirement savings programs, including defined contribution and/or defined benefit plans.
• Process employee enrollments, terminations, transfers, and retirement-related transactions.
• Coordinate with pension administrators and vendors to ensure timely and accurate recordkeeping.
• Respond to employee inquiries regarding pension plan provisions and retirement savings options.

Disability and Leave Management

• Administer short-term disability, long-term disability, workers' compensation, and other income replacement programs.
• Coordinate leave of absence processes, including medical, parental, maternity, paternity, bereavement, personal, and other statutory or company-sponsored leaves.
• Maintain regular communication with employees, managers, payroll, and external vendors throughout the leave lifecycle.
• Monitor leave cases and ensure required documentation is received and maintained.

Time-Off Administration

• Administer vacation, sick leave, personal days, and other paid and unpaid time-off programs.
• Ensure accurate tracking and reporting of employee leave balances.
• Support managers and employees with time-off policy interpretation and system-related inquiries.

Employee Support and Service Delivery

• Serve as the escalated point of contact for employee inquiries related to benefits, pensions, disability programs, leaves of absence, and time-off policies.
• Provide accurate and timely responses through HR service delivery channels while maintaining confidentiality of sensitive employee information.
• Escalate complex cases as appropriate and collaborate with