HR Operations Specialist — Employee Services

ATCO; Calgary; On-site; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Flex benefits

Tuition assistance program

Training and mentorship programs

Charitable donation matching

Job summary

ATCO is seeking an Employee Services Representative to become a trusted first point of contact for employees, handling pay, benefits, pension, timekeeping, and policy inquiries. You’ll own cases end-to-end and collaborate with internal specialists and vendors to support key employee lifecycle transactions.

You will contribute to service improvements, maintain templates and knowledge content, and assist with payroll investigations, ensuring a smooth employee experience within a large, diversified

Qualifications

• Post-secondary education in HR or related field.
• 3+ years of HR experience, preferably in a shared services environment.
• Strong Excel and SharePoint skills.
• Effective written and verbal communication; ability to prioritize and meet deadlines.

Responsibilities

• Be the first point of contact for employee and leader questions across pay, benefits, pension, timekeeping, policies, and programs.
• Represent the team in cross-functional projects and participate in team projects.
• Own cases end-to-end: clarify needs, resolve issues, and elevate complex items to the right experts.
• Prepare and process employee lifecycle transactions (hire, leave, retirement, termination).
• Coordinate with internal partners and third-party vendors to gather information and keep work moving.
• Create employment verification letters and support investigations related to payroll and timecards.

Skills

Excel

SharePoint

Communication skills

Time management

Confidential information handling

Interpersonal skills

ERP knowledge (SAP/Oracle)

Education

Post-secondary education in HR or related field

Tools

SAP/Oracle

Job description

ATCO is seeking an Employee Services Representative to become a trusted first point of contact for employees, handling pay, benefits, pension, timekeeping, and policy inquiries. You’ll own cases end-to-end and collaborate with internal specialists and vendors to support key employee lifecycle transactions.

You will contribute to service improvements, maintain templates and knowledge content, and assist with payroll investigations, ensuring a smooth employee experience within a large, diversified